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HINAKAUSAR M. AKMAL ANSARI
Salmiya
Summary
A resourceful and highly motivated team leader with over 8 years of customer care experience in various fields. Proven track record of customer and employee relations management to ensure positive working atmosphere, quality, superior standards and timely outcomes.
Overview
2
2
Languages
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Cabin Crew
Jazeera Airways
01.2021 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort by addressing inquiries, enforcing safety protocols, and serving food and beverages.
- Ensured cabin safety procedures aligned with Jazeera Airways flight operations standards.
- Performed pre-flight cabin checks for cleanliness and equipment functionality, ensuring passenger readiness for a seamless travel experience.
- Supported passengers during boarding and seating, providing assistance to those with special needs to enhance their travel experience.
Sales Associate
The Lotus House.
01.2016 - 01.2018
- Guided customers through purchasing process, provided product insights, and ensured needs were met.
- Balanced customer service with sales goals to enhance customer satisfaction and the overall success of the business.
- Responsibilities encompass operating the cash register, restocking shelves, maintaining visual merchandising standards, and participating in sales promotion.
Sales Associate / Customers service Executive
M.H. Al Shaya
01.2018 - 01.2011
- To provide excellent customer support through various channels such as phone, email, and chat.
- Duties include addressing inquiries resolving complaints, maintaining accurate records of interactions, offering product or service information, and escalating complex issues to higher levels if needed.
- Ensured customer satisfaction and upheld company policies by delivering professional and helpful assistance, contributing to a positive brand image.
Education
B.A Bachelor of Arts - Sociology
Maulana Azad Nationality Urdu University
Bhiwandi , India 03.2004 - 01.2007
HSC – Senior Secondary Certificate -
Samadiya School
IndiaSkills
- MS Word
- Excel
- PP
- Access & Internet
- Technical troubleshooting
- Safety procedures
- Verbal communication
- Emergency response protocols
- Teamwork skills
- Customer service
Personal Information
- Date of Birth: 1987-06-15
- Nationality: Indian
- Religion: Muslim
- Visa Status: Article 18 (Transferable)
LANGUAGES KNOWN
- Date of Birth: 1987-06-15
- Nationality: Indian
- Religion: Muslim
- Visa Status: Article 18 (Transferable)
HOBBIES
- Date of Birth: 1987-06-15
- Nationality: Indian
- Religion: Muslim
- Visa Status: Article 18 (Transferable)
PERSONAL INFORMATION
- Date of Birth: 1987-06-15
- Nationality: Indian
- Religion: Muslim
- Visa Status: Article 18 (Transferable)
Languages
English, Hindi
First Language
Urdu
Beginner
A1
Timeline
Cabin Crew
Jazeera Airways
01.2021 - Current
Sales Associate / Customers service Executive
M.H. Al Shaya
01.2018 - 01.2011
Sales Associate
The Lotus House.
01.2016 - 01.2018
B.A Bachelor of Arts - Sociology
Maulana Azad Nationality Urdu University
03.2004 - 01.2007
HSC – Senior Secondary Certificate -
Samadiya School