Hi, I’m
Holly Norman
Human Resources Specialist
Kaiserslatern Germany
Summary
Personable Human Resources Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
3
years of professional experience
Work History
US Army
Human Resources Specialist
02.2020 - Current
Job overview
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Aurora vista del mar
Behavioral Health Technician
08.2019 - 02.2020
Job overview
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Prepared and submitted daily reports to management.
- Performed client intake procedures according to internal standards for new admissions.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Saint Lukes Hospital
Hospitality Attendant
05.2018 - 08.2019
Job overview
- Enforced policies and procedures to increase efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Intermountain Hospital
Psychiatric Technician
01.2017 - 12.2018
Job overview
- Supported patient confidentiality in accordance with HIPAA regulations.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
Education
Boise State University Boise Idaho
Bachelor of Science from Criminal Justice
12.2022
Skills
- Google Docs
- Microsoft SharePoint
- Wages and Salary
- Microsoft Windows
- Compensation and Benefits
- File and Records Management
- HR Information Systems
- Computerized Maintenance Management Systems
- Microsoft Word
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Specialist
US Army
02.2020 - Current
Behavioral Health Technician
Aurora vista del mar
08.2019 - 02.2020
Hospitality Attendant
Saint Lukes Hospital
05.2018 - 08.2019
Psychiatric Technician
Intermountain Hospital
01.2017 - 12.2018
Boise State University
Bachelor of Science from Criminal Justice
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