Summary
Overview
Work History
Education
Skills
Websites
Passions
Timeline
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Hristo Kamenov

Hristo Kamenov

Modern Workplace Engineer
Sofia

Summary

I am a workplace engineer with robust problem-solving skills and proven experience in providing technical support after basic troubleshooting is performed. Focusing on customer expectations and satisfaction. Collaborating with other team members to provide high-quality support.

Overview

7
7
years of professional experience
22
22
years of post-secondary education
3
3
Languages

Work History

Modern Worklplace Engineer

KOSTAL Group
06.2023 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Provided professional services and support in dynamic work environment.

Remote Desktop Engineer (Level 2)

DXC Technology Bulgaria Ltd.
11.2021 - 06.2023
  • Providing technical support in German and English
  • Identifying clients problems and apply quick and effective solutions
  • Focus on Customer expectations and satisfaction
  • Collaborate with other teams to provide highest-quality support
  • Gained experience and strong technical knowledge with different systems while working for different clients in the GSD.

Remote Desktop Support Specialist

Modis Bulgaria Ltd
05.2020 - 05.2021
  • Providing technical support to Modis/TCS corporate customers
  • Supporting the Service Desk L1 Teams after basic troubleshooting performed
  • Mainly supporting Windows OS, standard Microsoft Office applications, other customer-specific applications(SAP), basic network-related troubleshooting
  • Software Installations on the users' machines
  • Focus on customer expectations and satisfaction
  • Protecting confidential and sensitive information and materials
  • Collaborating with other team members to provide high-quality support.

First Line Technical Support Analyst

Modis Bulgaria EOOD
05.2019 - 05.2020
  • Providing support in German by telephone, email, and chat
  • Identifying clients' problems such as MS Office troubleshooting, Proxy settings, and VPN connection and respectively propose solutions
  • Focusing on customer expectations and satisfaction
  • Protecting confidential and sensitive information and materials
  • Collaborating with other team members to provide high-quality support.

Customer Service Representative

Sitel Group
02.2017 - 05.2019
  • Project - PayPal for the German market
  • Finance Department.

Education

Master in Architecture -

New Bulgarian University
09.2010 - Current

Bachelor in Urban Planning -

University of Architecture, Civil Engineering (UACEG)
10.2007 - 05.2011

Mathematics with English - undefined

High school of mathematics "St. Kliment Ohridski"
09.2002 - 05.2007

Skills

    Azure AD, Active Directory

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Passions

Basketball

Timeline

Modern Worklplace Engineer

KOSTAL Group
06.2023 - Current

Remote Desktop Engineer (Level 2)

DXC Technology Bulgaria Ltd.
11.2021 - 06.2023

Remote Desktop Support Specialist

Modis Bulgaria Ltd
05.2020 - 05.2021

First Line Technical Support Analyst

Modis Bulgaria EOOD
05.2019 - 05.2020

Customer Service Representative

Sitel Group
02.2017 - 05.2019

Master in Architecture -

New Bulgarian University
09.2010 - Current

Bachelor in Urban Planning -

University of Architecture, Civil Engineering (UACEG)
10.2007 - 05.2011

Mathematics with English - undefined

High school of mathematics "St. Kliment Ohridski"
09.2002 - 05.2007

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Hristo KamenovModern Workplace Engineer