Hristo Kamenov
Modern Workplace Engineer
Sofia
Summary
I am a workplace engineer with robust problem-solving skills and proven experience in providing technical support after basic troubleshooting is performed. Focusing on customer expectations and satisfaction. Collaborating with other team members to provide high-quality support.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
Modern Worklplace Engineer
KOSTAL Group
06.2023 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Provided professional services and support in dynamic work environment.
Remote Desktop Engineer (Level 2)
DXC Technology Bulgaria Ltd.
11.2021 - 06.2023
- Providing technical support in German and English
- Identifying clients problems and apply quick and effective solutions
- Focus on Customer expectations and satisfaction
- Collaborate with other teams to provide highest-quality support
- Gained experience and strong technical knowledge with different systems while working for different clients in the GSD.
Remote Desktop Support Specialist
Modis Bulgaria Ltd
05.2020 - 05.2021
- Providing technical support to Modis/TCS corporate customers
- Supporting the Service Desk L1 Teams after basic troubleshooting performed
- Mainly supporting Windows OS, standard Microsoft Office applications, other customer-specific applications(SAP), basic network-related troubleshooting
- Software Installations on the users' machines
- Focus on customer expectations and satisfaction
- Protecting confidential and sensitive information and materials
- Collaborating with other team members to provide high-quality support.
First Line Technical Support Analyst
Modis Bulgaria EOOD
05.2019 - 05.2020
- Providing support in German by telephone, email, and chat
- Identifying clients' problems such as MS Office troubleshooting, Proxy settings, and VPN connection and respectively propose solutions
- Focusing on customer expectations and satisfaction
- Protecting confidential and sensitive information and materials
- Collaborating with other team members to provide high-quality support.
Customer Service Representative
Sitel Group
02.2017 - 05.2019
- Project - PayPal for the German market
- Finance Department.
Education
Master in Architecture -
New Bulgarian University
09.2010 - Current
Bachelor in Urban Planning -
University of Architecture, Civil Engineering (UACEG)
10.2007 - 05.2011
Mathematics with English - undefined
High school of mathematics "St. Kliment Ohridski"
09.2002 - 05.2007
Skills
Azure AD, Active Directory
MS Intune, Ms Exchange
MS Office / 356 Apps, Windows OS
SAP GUI, MDM, VPN, Citrix
Citrix Director, VDI, PKI, MFA
LAPS, Bit Locker, BYT
ServiceNow, HPSM, OTRS
Terminal Servers, Print Servers
Cortex XDR, Airwatch, jamf
Access Rights Manager (ARM) SolarWinds
SCCM, BMC Client Management
AutoCAD Archicad3Ds Max Studio ArtlantisPhotoshop (Beginner)IntelliJ Java BeginnerWebsites
Passions
Basketball
Timeline
Modern Worklplace Engineer
KOSTAL Group
06.2023 - Current
Remote Desktop Engineer (Level 2)
DXC Technology Bulgaria Ltd.
11.2021 - 06.2023
Remote Desktop Support Specialist
Modis Bulgaria Ltd
05.2020 - 05.2021
First Line Technical Support Analyst
Modis Bulgaria EOOD
05.2019 - 05.2020
Customer Service Representative
Sitel Group
02.2017 - 05.2019
Master in Architecture -
New Bulgarian University
09.2010 - Current
Bachelor in Urban Planning -
University of Architecture, Civil Engineering (UACEG)
10.2007 - 05.2011
Mathematics with English - undefined
High school of mathematics "St. Kliment Ohridski"
09.2002 - 05.2007