Hulia Bactisa

Results-driven IT Support Manager with 10 years of experience in managing cross-functional teams and driving operational excellence. Proven track record of resolving technical software issues, optimizing logistics coordination, and delivering exceptional customer service. Seeking a challenging position at [Company Name] to leverage my expertise in IT support, team leadership, and process improvement to drive business growth and customer satisfaction. Summary of Qualifications: Strong leadership skills with the ability to manage and supervise cross-functional teams comprising IT engineers and logistics coordinators. Extensive experience in resolving technical software issues related to CSOS/Windows/IOS for Virtual Customer Services (VCS) associates. Proven track record in executing Modeled Change-Management (MCM) processes and ensuring smooth functioning of local infrastructure. Skilled in facilitating the distribution of hardware and implementing standardized procedures for onboarding, replacements, and collections. Proficient in defining and monitoring key performance metrics to improve team performance and enhance customer service. Demonstrated ability to recruit, develop, and retain high-quality talent to drive operational excellence. Strong negotiation skills with a proven ability to establish strategic vendor partnerships and optimize logistics infrastructure. Excellent communication and collaboration skills, with a focus on cultivating partnerships with clients and service owners. Detail-oriented with a track record of successfully coordinating projects within operational environments. Proactive problem solver with a strong analytical mindset and the ability to provide valuable insights for process improvement. Proficient in Microsoft Power BI, business development, and strategic business planning.