Hypatia Garrett
DOVER
Summary
Dedicated and customer-focused merchandiser with 3 years of experience in high-volume retail environments, specializing in sales and merchandising. Proven track record of enhancing customer satisfaction through excellent service and effective promotional strategies. Skilled in maintaining organized displays and driving sales growth, with a strong foundation in cash handling and team collaboration. Experienced with food handling. Currently pursuing a cosmetology certification to expand expertise in the beauty industry.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Merchandiser /Front End Cashier
Sams club
DOVER
08.2022 - Current
- Processed customer transactions accurately and efficiently at busy checkout stations.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Resolved customer complaints in a professional manner.
- Managed visual merchandising standards to enhance store presentation and customer engagement.
- Developed and implemented merchandising strategies to increase customer traffic and maximize profits.
- Managed inventory levels to ensure sufficient stock of popular jewelry items.
- Developed customer service skills such as problem solving, multitasking, and communication.
- Greeted customers and provided friendly customer service.
Crew member
Cold stone creamery
DOVER
01.2022 - 06.2022
- Served ice cream and desserts to customers with attention to detail.
- Maintained cleanliness of work area and equipment throughout shifts.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new employees on company policies and procedures.
- Opened facility daily and prepared areas for service.
- Operated cash register and processed customer transactions accurately.
- Followed health and safety standards for food preparation and storage.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Front of House Team Member
Chick-fil-A
DOVER
03.2021 - 07.2021
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash register transactions and handled customer payments accurately.
- Maintained cleanliness and organization of dining area and service counters.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Maintained a professional attitude while working under pressure during peak hours.
- Greeted and talked pleasantly with customers to promote positive image for business.
Education
Cosmetology Completion Certificate - Cosmetology
Paul Mitchell The School
09.2023 - 04.2025
Dover High School
DOVER, DESkills
- Visual merchandising
- Customer service
- Team collaboration
- Problem resolution
- Attention to detail
- Quality assurance
- Adaptive to change
- Creative & flexible
Timeline
Cosmetology Completion Certificate - Cosmetology
Paul Mitchell The School
09.2023 - 04.2025
Merchandiser /Front End Cashier
Sams club
08.2022 - Current
Crew member
Cold stone creamery
01.2022 - 06.2022
Front of House Team Member
Chick-fil-A
03.2021 - 07.2021
Dover High School