Hyungeun Kwon
Wilmington
Summary
Dedicated professional with strong skills in customer service and conflict resolution. Proven ability to foster positive relationships and resolve complaints effectively, contributing to enhanced customer satisfaction.
Systematic about providing great service, keeping customers happy, and supporting team success.
Overview
14
14
years of professional experience
Work History
Head Server
O2-Kbbq
Exton
05.2024 - 09.2025
- Trained and supervised new servers in restaurant procedures.
- Handled customer inquiries and resolved service issues effectively.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Store Manager
Wilmington Beauty Supply
Wilmington
03.2020 - 09.2023
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
Restaurant Manager
Kim's K-BBQ
Philadelphia
08.2017 - 03.2020
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained and supervised staff to maintain high service standards and efficiency.
- Maintained detailed records of sales transactions and daily shift reports.
F&B Customer Service Associate
Shilla Hotel
Seoul
05.2014 - 09.2015
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Server
Yeontabal Kbbq
Seoul
08.2011 - 03.2012
- Provided exceptional customer service to enhance dining experience for guests.
- Assisted in food preparation and ensured timely delivery of orders to tables.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Faith Christian Academy
Sellersville, PA05-2011
Some College (No Degree) - Sports Management
Bucks County Community College
Newtown, PASkills
- Customer service
- Conflict resolution
- Client relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Complaint resolution
- Customer relationship management
Languages
English
Professional
Korean
Native/ Bilingual
Japanese
Elementary
Timeline
Head Server
O2-Kbbq
05.2024 - 09.2025
Store Manager
Wilmington Beauty Supply
03.2020 - 09.2023
Restaurant Manager
Kim's K-BBQ
08.2017 - 03.2020
F&B Customer Service Associate
Shilla Hotel
05.2014 - 09.2015
Server
Yeontabal Kbbq
08.2011 - 03.2012
High School Diploma -
Faith Christian Academy
Some College (No Degree) - Sports Management
Bucks County Community College