RPG
Ian McDonald
Senior IT Consultant – E-Commerce
Ahrensburg,SH
Summary
Senior IT Consultant with extensive experience in e-commerce platforms, system integration, project management, and operational support across European markets. Strong background in SAP, B2B/B2C webshops, stakeholder coordination, and financial/contract management.
Overview
46
46
years of professional experience
Work History
Senior IT Consultant – E-Commerce Support
- Support and administration of European B2B and B2C e-commerce platforms
- Project management including planning, approval tracking, and reporting
- Finance-related activities such as cost centre monitoring and invoice approvals
- Contract creation and management
- Service desk oversight including incident assignment and monthly reporting
- System monitoring for SAP, WordPay, ISOK, Salesforce, Magento, Horizon, and internal platforms
- User access management and onboarding/offboarding for internal and external users
Senior IT Consultant
Panasonic Europe
04.2011 - 09.2026
- Led IT application projects, optimizing system performance and reliability across multiple departments.
- Collaborated with cross-functional teams to integrate cutting-edge technologies into existing systems effectively.
- Evaluated vendor proposals, negotiating contracts to secure competitive pricing and service levels for IT services.
- Streamlined IT processes through automation, reducing response times for support requests significantly.
- Built strong relationships with key stakeholders, fostering open communication channels for successful project outcomes.
- Enhanced system efficiency by implementing cloud-based solutions.
- Developed custom software solutions to address unique client needs and improve overall productivity.
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed and implemented strategic IT solutions to enhance operational efficiency and user experience.
- Conducted comprehensive system analyses, identifying areas for improvement and ensuring alignment with business objectives.
- Mentored junior consultants, fostering skill development and knowledge sharing within the IT team.
IBM ISeries Programmer
Panasonic UK
10.1998 - 03.2011
- Developed software solutions using RPG and CL to enhance operational efficiency.
- Collaborated with cross-functional teams to identify and resolve technical issues promptly.
- Conducted code reviews, ensuring adherence to best practices and coding standards.
- Analyzed user requirements and translated them into functional specifications for development teams.
- Mentored junior programmers, fostering skill development and knowledge sharing within the team.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
IBM AS400 Programmer
Diageo
10.1992 - 09.1998
- Developed and tested software applications to improve operational efficiency.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Utilized Agile methodologies to enhance project delivery timelines and team coordination.
- Implemented code reviews and best practices to ensure high-quality software development.
- Designed user-friendly interfaces, enhancing overall user experience across applications.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
Deputy Manager
Brown Shipley Merchant Bank
08.1980 - 09.1992
- Managed payment department
- Authorised bank payments
- Balanced daily turnover 200 million GBP per day
- Managed department of 6 junior members
Skills
E-Commerce Support & Operations
Project & Stakeholder Management
SAP System Engineering & User Access Management
B2B / B2C Webshop Platforms
Systems & Technologies
- SAP (System Engineering, User Access)
- dot NET-B2B Webshop for Dealers (Inhouse design)
- Magento (Consumer B2C)
- Salesforce
- WordPay (Payment Enquiries)
- SOx (Monitoring & Reporting)
- Horizon - Spare Parts Sales & Warranty Claims (Inhouse design)
- Keycloak (Account Management)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CL
Interests
Golf
Tennis
Timeline
Senior IT Consultant
Panasonic Europe
04.2011 - 09.2026
IBM ISeries Programmer
Panasonic UK
10.1998 - 03.2011
IBM AS400 Programmer
Diageo
10.1992 - 09.1998
Deputy Manager
Brown Shipley Merchant Bank
08.1980 - 09.1992