Ibitayo Olufemi Adetokunbo
IT Support Administrator
Bismarckstrasse 70
Summary
I'm a Technology-inclined professional which possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience and support.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Support Administrator
European Space Agency - For ATG Europe
Darmstadt
09.2021 - Current
- Conducted Microsoft 365 renamed as (ESA365) migration project implemented across ESA sites in Europe with standout ESA recognition certificate which includes Microsoft applications i.e Outlook, Teams, Sharepoint, OneDrive etc.
- First and second level technical support with Service Level Agreement (SLA) both onsite & remote service for end users
- Managing LAN patching in offices and Data center, VPN, Firewall & working with international team in Italy(ESRIN) as regards migration of intranet traffic within ESA sites.
- BMC Remedy ticketing system for incidence handling regarding
user support/requests - ITAM database for IT assets management which includes Laptops, Docking stations, Monitors
- SCCM, Active Directory & Microsoft Intune for Endpoint Management of IT devices
- Hardware and software management - HDD, RAM, Laptop issues, software licenses & management of our software center
- Managing network printer & setting up works stations for users
- Imaging & wiping of windows and macOS laptops via Microsoft Endpoint configuration
- Managing Polycom videoconferencing with Webex and Microsoft Teams
Information Manager/IT Technical Support Specialist
KRONES
Neutraubling
06.2021 - 08.2021
- Optimized workflows by automating routine tasks using advanced tools and techniques such as artificial intelligence or machine learning algorithms.
- First and second level technical support for over 200 users on-site
- Hardware and software management
- Microsoft endpoint configuration manager for windows operating system installation, with more than 10 installations per day.
- Microsoft Intune for device management
- Microsoft auto-pilot for software deployment
- Ticketing system with ITxM software based on ITIL and SLA
- FNT software solutions for IT assets and data center management
- Microsoft teams for communication and Quick assist for remote support
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed
IT Systems Administrator
Limehome GmbH
Munich
08.2020 - 05.2021
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- First & Second Level IT-Support for endpoint users
- Support for development of information security management system
- Vulnerability & risk management with Bitdefender software
- IT-assets management, Printer & Scanner setup, Switches, Wi-Fi
- Creating & managing user email accounts on goggle admin domain, while giving the right access to shared folders
- Onboarding & offboarding of employees
- Conducting training (presence & web based – HISCOX Cybersecurity)
- Administering G Suite, Microsoft 365, Fresh Desk, Slack
IT Administrator
TACE LTD
Lagos
11.2013 - 12.2017
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Administer assigned solution(s) and ensure organization runs latest
supported version. - Managed network infrastructure to ensure smooth operation and connectivity.
- Provided timely technical support to troubleshoot hardware and software issues.
- Conducted regular system backups and updates to prevent data loss and ensure system reliability.
- Create/maintain computer & user accounts on windows Active Directory. Hardware and software support for users. Installation, configuration management, Network LAN patching, & support with IT project.
Education
Master of Science - IT Information Management
University of Applied Sciences -Hochschule Neu-Ulm
Neu-Ulm, Germany 10.2018 - 12.2021
Master of Science - Information Systems Management
Kingston University London
London, United Kingdom 01.2019 - 06.2019
Bachelor of Science - Physics
Obafemi Awolowo University
Ile-Ife, Osun State 04.2008 - 07.2012
Skills
Information Security & Technical Support
LAN/WAN, DHCP, TCP/IP, VPN
Hardware & Network Troubleshooting
Microsoft Office 365, Azure D, Active Directory
Window Server 2019, 2022, Windows 10, 11 & MacOs
Certification
Information Tech. Infrastructure Library- ITIL
Timeline
IT Support Administrator
European Space Agency - For ATG Europe
09.2021 - Current
Information Manager/IT Technical Support Specialist
KRONES
06.2021 - 08.2021
IT Systems Administrator
Limehome GmbH
08.2020 - 05.2021
Master of Science - Information Systems Management
Kingston University London
01.2019 - 06.2019
Master of Science - IT Information Management
University of Applied Sciences -Hochschule Neu-Ulm
10.2018 - 12.2021
IT Administrator
TACE LTD
11.2013 - 12.2017
Bachelor of Science - Physics
Obafemi Awolowo University
04.2008 - 07.2012