Dynamic Program Manager with extensive experience at JPMorgan Chase, excelling in project management and strategic planning. Proven track record in enhancing operational efficiency and stakeholder collaboration. Adept in data analysis and critical thinking, driving process improvements and delivering impactful results in fast-paced environments. Committed to fostering team development and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Program Manager (Financial Controller)
JPMorgan Chase
01.2025 - Current
Utilized project management software to track tasks and report updates efficiently.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Liaise with various stakeholders (Project management, Ops, Corporate Accounting Policy, tech) across the firm to define and document detailed accounting requirements, including accounting calculations, when applicable, for debt instruments according to US and local GAAP
Analyze controls to ensure the strategic infrastructure operates within a solid control environment- including identifying any opportunities for process and control improvements; Make certain the design meets Finance Principles and Big Rules established
Produce & maintain Financial Control deliverables throughout the project and create documentation as required
Perform data & process analyses and present findings to key stakeholders
Write and execute UAT test cases; participate in E2E, production parallel, and conversion testing
Sergeant Engineering
Delaware National Guard
03.2016 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Hands-on experience in providing national security services.
Profound knowledge of protective systems.
Amazing ability to handle stressful situations effectively.
Develop and mentor privates and specialists, guiding them on an upwardly mobile career path while teaching them the drive and resilience that define a Non-Commissioned Officer.
Credit Risk Middle Office Analyst
JPMorgan Chase
11.2022 - 01.2025
Provided coverage for Credit Risk Management by performing and overseeing various functions, including line facilitation/maintenance, client data management, limit breach monitoring & investigation.
Built knowledge of processes to develop and maintain strong control adherence, including the ability to analyze problems and find solutions.
Partner with Credit Risk Middle Office leads and stakeholders to help define the business case for changes that would improve processes/reporting and see them through to implementation.
• Learnt how to review key metrics to aid in workflow and adherence.
Senior Credit Operation Specialist II
JPMorgan Chase
09.2021 - 11.2022
Analyzed consumer and business credit card applications to make judgmental credit decisions based on the information presented.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Evaluated customer needs and feedback to drive product and service improvements.
Internal Auditor
Delaware Department Of Transportation Deldot
01.2020 - 09.2021
Conducted comprehensive audits to evaluate compliance with federal and state regulations.
Developed and implemented risk assessment strategies, enhancing operational efficiency.
Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
Reviewed and identified risks, analyzed controls, and tested compliance.
Collaborated with cross-functional teams to improve internal controls and processes.
Analyzed financial data to identify discrepancies and recommend corrective actions.
Prepared detailed audit reports, presenting findings to management for informed decision-making.
Reviewed and interpreted applicable federal and state laws, rules, regulations, policies, and procedures; recommended changes to department management, the Federal government, contractors, or subcontractors
Prepared working papers, reports, and supporting documentation for audit findings.
Interviewed staff and management; gathered pertinent data, information, records, and documentation to support audit research, analysis, and subsequent reports.
Education
MBA - Information Technology
Goldey-Beacom College
Wilmington, DE
12-2024
MBA - Financial Management
Goldey-Beacom College
Wilmington, DE
12-2024
Bachelor of Science - Finance
Wilmington University
New Castle, DE
12-2019
Skills
Problem-solving
Project management
Detail-oriented
Strategic planning
Team leadership and direction
Decision-making
Project coordination
MS Office applications
Training and development
Proficient in Excel
SAP
Critical thinking
Data collection & research
Customer service
Data analysis
Work delegation
Languages
French
Native or Bilingual
Army Commandation Medal
Received for successful operation in the Middle East