Ibrahim Salem

Coordinated cross-functional projects to support business expansion and new client initiatives.
Designed and optimized service workflows to improve efficiency and client satisfaction.
Monitored key operational metrics, and prepared weekly management reports.
Documented SOPs and implemented feedback loops to drive continuous improvement.

Built and governed master business data to enable accurate planning and reporting.
Led fulfillment improvement projects during hyper-growth, reducing process variability and delays.
Defined operational standards/SOPs; supported compliance investigations, and corrective actions.
Developed KPI dashboards across a multi-warehouse network (32 sites) to track pick/pack, on-time rates, and inventory accuracy.

Category & Key Account Manager (Oct 2019 – Jun 2020): Managed small product categories (Books, Sports, Toys, Grocery); analyzed performance, and coordinated merchandising.
Strengthened key vendor relationships, negotiated terms, and drove revenue growth opportunities.

Vendor Operations Specialist (Mar 2018 – Sep 2019): Onboarded sellers, and stabilized operational performance; improved compliance and order fulfillment.
Produced analytical reports to identify bottlenecks and improve seller KPIs proactively.