IDIL YAPICI
Grüne Meile 35, Heidelberg
Summary
With 4 years of experience in performance management, I specialize in data analytics, dashboard development, and automated business reporting. I’m passionate about transforming data into key insights to drive strategic business decisions and make meaningful business impact.
Overview
5
5
years of professional experience
Work History
Performance Management Senior Specialist
BASF Services Europe GmbH
11.2021 - 04.2023
- Identified KPIs for steering performance of the Global Service Centers to drive efficiency and effectiveness in the operations
- Managed the back-end automation of 18 KPI’s and validated results by extracting data from SAP
- Implemented self-service dashboards in Power BI and automated performance reporting process, reducing manual efforts by 90%
- Ensured timely data delivery and applied periodic data quality checks
- Identified trends, areas for improvement and provided valuable insights for the management
- Coordinated internal customer satisfaction surveys with all global business units, increased participation rate by 12%.
Performance Management and MIS Specialist
HSBC Bank
03.2021 - 11.2021
- Prepared daily performance tracking reports and dashboards for 320 front-line employees by utilizing SQL and MS Excel
- Published periodic sales performance vs AOP achievement reports to support weekly, monthly management business review meetings
- Performed ad-hoc data analysis to deliver insights about overall sales performance of retail banking
- Automated operational and sales performance reporting for contact centre employees, increasing reporting frequency 20 times
- Led quarterly incentive process, in collaboration with HR department and sales network management
Performance Management Ass. Specialist (Management Trainee)
HSBC Bank
08.2019 - 03.2021
Trade Operations Officer
Heidelberg Cement Trading
01.2018 - 06.2019
- Provided coordination between internal departments, suppliers, customers and banks involved in the trading activities
- Ensured fulfillment of local trading procedures, prepared import/export documentation, and managed payment processes.
Education
M.A - Management Analytics and AI
Mannheim Business School
03.2025
B.S - Civil Engineering
Bogazici University
01.2018
Skills
- SQL, Python, R
- Power BI, Looker, Tableau
- Microsoft Office Suite
- SAP, Oracle ERP
- KPI Identification
- Data Visualization
- Dashboard Development
- Automated Reporting
- Data Driven Insights
- Data Storytelling
Interests
Pilates; F1; Board Games; Environmental Sustainability; Charity/Fundraising
Languages
- English - Proficient (TOEFL 101/120)
- German – Elementary
- Turkish – Native
Timeline
Performance Management Senior Specialist
BASF Services Europe GmbH
11.2021 - 04.2023
Performance Management and MIS Specialist
HSBC Bank
03.2021 - 11.2021
Performance Management Ass. Specialist (Management Trainee)
HSBC Bank
08.2019 - 03.2021
Trade Operations Officer
Heidelberg Cement Trading
01.2018 - 06.2019
M.A - Management Analytics and AI
Mannheim Business School
B.S - Civil Engineering
Bogazici University
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