Igor Demenkov
IT Support
München,Munchen
Summary
Experienced IT specialist with over 4 years of experience in IT support, system administration, front-end development, and web development. Possess excellent communication skills and the ability to work effectively in a team. Fluent in Russian, Ukrainian, and English, with basic knowledge of German and Hebrew. My professional background includes user assistance, troubleshooting technical issues, and contributing to the development and support of web applications. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
IT Support Specialist
Alexander Thamm GmbH
München
06.2022 - 03.2024
- Provided technical support to company employees and clients
- Resolved software, network, and hardware issues
- Utilized Jira and Confluence for incident and task management
- Configured workstations and managed Active Directory
- Conducted IT onboarding for new employees
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
E-commerce Administrator
Bomond
Kyiv
03.2020 - 06.2022
- Managed an online perfume store
- Administered the website, monitored orders, and interacted with customers
- Ensured smooth operations and updated content regularly
- Managed website content updates, ensuring accurate information and seamless user experience.
- Worked closely with the IT department for troubleshooting technical issues related to the e-commerce platform or website functionality.
- Streamlined order processing by integrating CRM systems with shipping platforms for faster fulfillment times.
- Collaborated with cross-functional teams to develop targeted marketing strategies, resulting in increased sales.
- Coordinated with suppliers and vendors to ensure timely delivery of products and maintain inventory levels.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored trends in online retail to identify new opportunities for growth.
Courier
Wolt (Food Delivery)
Tel-Aviv
03.2019 - 08.2020
- Delivered orders to customers, ensuring timely and quality service
- Followed company policies and procedures during shift.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Freelance Developer
Front-end Developer
Tel-Aviv
01.2018 - 03.2020
- Developed and maintained websites for various clients
- Created user interfaces using HTML, CSS, JavaScript, React
- Updated old code bases to modern development standards, improving functionality.
- Corrected, modified and upgraded software to improve performance.
System Administrator
הדואג
Tel-Aviv
04.2019 - 10.2019
- Managed server systems and configured user accounts
- Supported workstations and resolved technical incidents
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Warehouse Worker
IRANI CORP (Factory 54)
Tel-Aviv
02.2018 - 02.2019
- Packaged and sorted goods, supporting warehouse operations
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Web Developer
Magic Hosting
Kyiv
03.2017 - 12.2017
- Developed and tested websites, fixed bugs
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Optimized web applications for speed, scalability and security.
- Developed user-friendly web forms with validation and error handling.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Proved successful working within tight deadlines and a fast-paced environment.
Waiter/Runner
Vista Restaurant, Isrotel Royal Beach Hotel
Eilat
07.2017 - 09.2017
- Provided high-quality service in a 5-star restaurant
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Inspected dishes and utensils for cleanliness.
Hostel Worker
Euro Hostel
Kyiv
02.2016 - 03.2017
- Managed operational activities of the hostel
- Assisted guests and coordinated bookings
- Conducted hostel tours for potential guests, showcasing amenities and fostering interest in booking stays.
- Handled cash transactions accurately, maintaining financial integrity during daily operations.
- Collaborated with team members to provide exceptional customer service and seamless operations.
- Coordinated housekeeping schedules to maintain high standards of cleanliness throughout the facility.
- Maintained a clean and welcoming environment, ensuring guests felt comfortable during their stay.
- Trained new staff members on hostel policies, procedures, and customer service expectations, contributing to a cohesive work environment.
- Organized social events for guests, fostering a sense of community within the hostel environment.
- Managed inventory control for hostel supplies, ensuring stock levels remained sufficient to meet operational needs.
- Managed hostel bookings for streamlined reservation processes and improved occupancy rates.
- Reduced risks by maintaining clean and organised work environment.
Junior Front-End Developer
ThatWorkShop
Kyiv
08.2015 - 02.2016
- Developed front-end for client websites using HTML, CSS, and JavaScript
- Created responsive web pages for corporate clients
- Optimized user interfaces for better performance and usability
- Worked closely alongside UX/UI designers to create seamless and visually appealing user interfaces by translating wireframes into functional HTML, CSS, and JavaScript code.
- Maximized website performance by identifying inefficiencies in JavaScript, CSS, and HTML code, then making targeted adjustments.
- Enhanced user experience by implementing responsive web design techniques and optimizing page load times.
- Demonstrated adaptability by quickly learning new coding languages or frameworks when required to meet specific project needs or client preferences.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Collaborated with in-house web designers to create sleek and innovative UI design.
Education
Culinary Education -
Luhansk Professional Trade And Culinary College #37
Luhansk, Ukraine 09.2010 - 01.2012
High School Diploma -
School #5
Luhansk, Ukraine 09.2000 - 05.2010
Skills
HTML
CSS
JavaScript
React
Flexbox
Bitbucket
GitHub
Photoshop
Figma
Troubleshooting
user support
system setup assistance
Jira
Confluence
Azure
undefinedWebsites
Personal Qualities
- Responsibility
- Diligence
- Excellent communication skills
- Creative thinking
- Reliability
Timeline
IT Support Specialist
Alexander Thamm GmbH
06.2022 - 03.2024
E-commerce Administrator
Bomond
03.2020 - 06.2022
System Administrator
הדואג
04.2019 - 10.2019
Courier
Wolt (Food Delivery)
03.2019 - 08.2020
Warehouse Worker
IRANI CORP (Factory 54)
02.2018 - 02.2019
Freelance Developer
Front-end Developer
01.2018 - 03.2020
Waiter/Runner
Vista Restaurant, Isrotel Royal Beach Hotel
07.2017 - 09.2017
Web Developer
Magic Hosting
03.2017 - 12.2017
Hostel Worker
Euro Hostel
02.2016 - 03.2017
Junior Front-End Developer
ThatWorkShop
08.2015 - 02.2016
Culinary Education -
Luhansk Professional Trade And Culinary College #37
09.2010 - 01.2012
High School Diploma -
School #5
09.2000 - 05.2010
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