Ildikó Edina Nyakas
Budapest
Summary
Driven by results, I excel in team management and complaint resolution, with a proven track record at Amway Supplychain Services. Enhanced customer satisfaction and increased on-time delivery performance by overhauling service strategies and optimizing logistics. Skilled in call center operations and retail support, I blend hard skills in logistics with soft skills in team leadership.
Overview
17
17
years of professional experience
Work History
Inventory and Customer Service Team Leader
Amway Supplychain Services
09.2014 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Senior Logistics Specialist
APCOM CE Kft.
04.2009 - 08.2014
- Acted as liaison between internal stakeholders such as IT and finance departments along with external vendors in order to streamline communication channels.
- Trained team members on industry best practices and software tools to increase overall efficiency within the department.
- Increased on-time delivery performance with thorough route planning and carrier selection strategies.
- Improved order fulfillment rates by optimizing warehouse layouts and implementing efficient picking methods.
Education
Bachelor of Science - International Business Management
Prague University of Economics And Business
PragueSkills
- Team Management
- Complaint resolution
- Call center experience
- Retail store support
Languages
English
Bilingual or Proficient (C2)
Czech
Advanced (C1)
Timeline
Inventory and Customer Service Team Leader
Amway Supplychain Services
09.2014 - Current
Senior Logistics Specialist
APCOM CE Kft.
04.2009 - 08.2014
Bachelor of Science - International Business Management
Prague University of Economics And Business