Ildikó Edina Nyakas
Budapest
Summary
Driven by results, I excel in team management and complaint resolution, with a proven track record at Amway Supplychain Services. Enhanced customer satisfaction and increased on-time delivery performance by overhauling service strategies and optimizing logistics. Skilled in call center operations and retail support, I blend hard skills in logistics with soft skills in team leadership.
Overview
17
17
years of professional experience
Work History
Inventory and Customer Service Team Leader
Amway Supplychain Services
Budapest
09.2014 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Senior Logistics Specialist
APCOM CE Kft.
Budapest
04.2009 - 08.2014
- Acted as liaison between internal stakeholders such as IT and finance departments along with external vendors in order to streamline communication channels.
- Trained team members on industry best practices and software tools to increase overall efficiency within the department.
- Increased on-time delivery performance with thorough route planning and carrier selection strategies.
- Improved order fulfillment rates by optimizing warehouse layouts and implementing efficient picking methods.
Education
Bachelor of Science - International Business Management
Prague University of Economics And Business
PragueSkills
- Team Management
- Complaint resolution
- Call center experience
- Retail store support
Languages
English
Bilingual or Proficient (C2)
Czech
Advanced (C1)
Timeline
Inventory and Customer Service Team Leader
Amway Supplychain Services
09.2014 - Current
Senior Logistics Specialist
APCOM CE Kft.
04.2009 - 08.2014
Bachelor of Science - International Business Management
Prague University of Economics And Business