Ilkay Söylemis
Flight Attendant
Kamp-Lintfort,NW
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Travel Agent
Artz-Reisen GmbH
02.2024 - Current
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Cabin Crew Member
Emirates Airlines
02.2023 - 02.2024
- successfully completed raining for A380 and B777.
- excellent service skills and going beyond passengers needs on board
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Resolved passenger conflicts and medical emergencies during flights.
Waitress
Artz-Reisen And Lounge
01.2018 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
Education
Bachelor of Arts - Social Studies/Sciences And Communications
Heinrich-Heine Universität Düsseldorf
Düsseldorf 04.2001 -
High School Diploma -
Georg-Forster Gymnasium
Kamp-Lintfort, Germany 04.2001 -
Skills
- Effective Communication
- Passenger safety management
- Compliance and regulations
- Sales expertise
- Customer Service
- Food and Beverage Service
- Problem-Solving
- Brand Promotion
- Interpersonal communications
Timeline
Travel Agent
Artz-Reisen GmbH
02.2024 - Current
Cabin Crew Member
Emirates Airlines
02.2023 - 02.2024
Waitress
Artz-Reisen And Lounge
01.2018 - 01.2023
Bachelor of Arts - Social Studies/Sciences And Communications
Heinrich-Heine Universität Düsseldorf
04.2001 -
High School Diploma -
Georg-Forster Gymnasium
04.2001 -
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