Imani Moody-DePina
Baumholder
Summary
Professional with extensive experience in customer service and food preparation, demonstrating ability to thrive in collaborative settings. Proven track record of upholding cleanliness, efficiency, and safety standards while adapting to dynamic operational demands. Recognized for reliability and effective communication skills, consistently delivering high-quality results.
Success in fostering customer engagement and driving revenue through personalized service, demonstrated ability in product merchandising and inventory management.
Always hungry to learn and keep learning as well as willing to take risks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inflight Crewmember
Jetblue Airways Corp
07.2021 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with crewmembers and accepted coaching from management team.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Elevated onboard sales revenue by effectively promoting and conveying the benefits of loyalty programs
Member Service Representative
BJ's Wholesale Club
09.2017 - 07.2021
- Membership services
- Self checkout attendant
- Cashier
- Front line supervisor
- Front Door safety certification
- Ship from club trained
- Gas station attendant
- Online/Curbside
- New hire trainer
- Temperature check
- Bailer and trash operator
Waitress
Aria banquet
02.2020 - 10.2020
- Clean up
- Place setting
- Event decoration
- Food handling
Sales Specialist
Victoria Secret
10.2015 - 06.2017
- Seasonal>generalist>specialist>selling supervisor
- Cashier
- Customer service
- Recovery
- Open/close store
- Bra measurements
- Organizer
- Money handling
- Team leader
- Event planner
- Bag checker
- Shipment
- New hire trainer
Sellebrity
Old Navy
04.2013 - 01.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
None - Clinical massage
Connecticut Center of Massage Therapy
Westport, CT08.2013
Diploma -
Naugatuck High School
Naugatuck, CT06-2012
Skills
- Microsoft
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Flexible schedule
- Reliability and punctuality
- Public speaking
- Flight safety
- Conflict resolution
Certification
- Adult, Child & Infant First Aid, CPR and AED
- April 2025 to April 2027-RedCross
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Life isn't about waiting for the storm to pass, it's about learning how to dance in the rain"
Unknown
Languages
English
Interests
Dancing
Cooking
Movies
Travel
Software
Microsoft Word
Powerpoint
Outlook
Affiliations
- Always willing to learn new skills and enhancing any current skill
Timeline
Inflight Crewmember
Jetblue Airways Corp
07.2021 - Current
Waitress
Aria banquet
02.2020 - 10.2020
Member Service Representative
BJ's Wholesale Club
09.2017 - 07.2021
Sales Specialist
Victoria Secret
10.2015 - 06.2017
Sellebrity
Old Navy
04.2013 - 01.2015
None - Clinical massage
Connecticut Center of Massage Therapy
Diploma -
Naugatuck High School
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