Airline DCS Systems
Imen Sahbani
Check-in And Gate Agent
Moosburg An Der Isar
Summary
Experienced Check-in and Gate Agent at Munich Airport with a proven track record in passenger processing, boarding coordination, and delivering outstanding customer service in a dynamic international setting. Skilled in managing passenger inquiries, verifying documentation, and efficiently resolving irregular operations to ensure smooth airport experiences. Multilingual communicator, adept at engaging with diverse passengers and fostering effective teamwork. Highly motivated to leverage my expertise and dedication by joining Qatar Airways as an Airport Services Agent, committed to upholding the airline’s high standards of service excellence and operational efficiency.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Check-in Agent
Aerogate FTG
Munich Airport
08.2023 - Current
- Checked-in passengers efficiently, verifying documents for compliance with airline regulations.
- Handled challenging situations and complaints professionally, ensuring positive resolutions.
- Assisted passengers with special needs to ensure comfort and accessibility.
- Managed reservations accurately, reducing wait times, and improving passenger flow.
- Processed upgrades, standby requests, and excess baggage payments.
- Supported flight crews, coordinated luggage handling, and gate escorting.
- Communicated clear flight updates to passengers, minimizing confusion.
- Trained new agents in check-in and customer service procedures.
- Maintained clean, organized gate areas, and ensured efficient boarding.
- Coordinated with ground staff and ramp agents for timely departures.
- Handled irregular operations (delays, cancellations, rebookings) calmly and efficiently.
- Participated in ongoing training to enhance performance and service quality.
Cashier (Mini Job)
GALERIA S.à R.l. & Co. KG
Munich
11.2024 - 05.2025
- Handled cash and card transactions accurately and efficiently.
- Provided friendly customer service in a fast-paced environment.
- Maintained cleanliness and organization of the checkout area.
- Balanced cash register at the end of shifts with full accountability.
- Supported team members during peak hours to ensure smooth operations.
Education
No Degree - French Language And Literature
Faculty of Human And Social Sciences of Tunis
Tunisia 04.2001 -
High School Diploma -
Lycée Mixte Menzel Bourguiba
Tunisia 04.2001 -
Skills
- Customer Service Excellence : Delivered professional, friendly, and efficient service to passengers, ensuring a high standard of customer satisfaction
- Multilingual Communication : Fluent in German, English, Arabic and French, capable of assisting international travelers and resolving inquiries across language barriers
- Airport Operations & Systems : Experienced with check-in, boarding procedures, and document verification Proficient in DCS systems such as Amadeus Altea
- Team Collaboration & Interpersonal Skills : Strong ability to work effectively with team members, airport staff, and service partners in high-pressure, time-sensitive environments
- Problem Solving & Decision-Making : Skilled in resolving passenger issues, handling flight disruptions, and ensuring smooth travel experiences even during irregular operations
- Attention to Detail & Compliance : Meticulously verifying passenger documents, baggage, and safety protocols to ensure full compliance with airline and airport regulations
Software
Microsoft Office Suite
Interests
Aviation and Travel
Photography and Drawing
Languages and Cultural Exchange
Customer Service and Hospitality
Teamwork and Collaboration
Timeline
Cashier (Mini Job)
GALERIA S.à R.l. & Co. KG
11.2024 - 05.2025
Check-in Agent
Aerogate FTG
08.2023 - Current
No Degree - French Language And Literature
Faculty of Human And Social Sciences of Tunis
04.2001 -
High School Diploma -
Lycée Mixte Menzel Bourguiba
04.2001 -
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