Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Ing. Jana Zemánková

Ing. Jana Zemánková

Summary

Dynamic System Development Engineer with a proven track record at Hella Autotechnik Nova, S.r.o., excelling in process optimization and compliance with ASPICE standards. Expert in requirements and configuration management and quality control, driving continuous improvement initiatives while fostering collaboration across teams to enhance operational efficiency and achieve higher capability levels.

Overview

19
19
years of professional experience

Work History

System Development Engineer

Hella Autotechnik Nova, S.r.o.
12.2021 - Current
  • Led global coordination and maintenance of system and process requirements in alignment with Automotive SPICE (ASPICE) standards and internal quality frameworks used in the automotive industry.
  • Participated in internal ASPICE assessments, identifying process and supporting the implementation and follow-up of corrective and preventive actions across engineering teams.
  • Supported audit preparation and readiness activities for external ASPICE assessments by managing traceability, documentation consistency, and compliance evidence across development teams.
  • Cooperated with Quality Assurance and Risk Management teams to align engineering processes with ASPICE capability levels and internal compliance guidelines.
  • Facilitated global requirement reviews and ensured traceability, version control, and compliance with ASPICE process areas (e.g., SYS.1/2, SWE.1–6, SUP.1–8).
  • Internal workshops to improve awareness of ASPICE process requirements and compliance expectations within engineering and project teams.
  • Assisted with planning and execution of process assessments, including preparation of work products and maturity evaluations.
  • Maintained process documentation, engineering workflows, and risk registers to support audit readiness and long-term compliance tracking.
  • Initiated and coordinated continuous improvement activities across development functions with a focus on raising process maturity and achieving higher ASPICE capability levels.
  • Supported configuration management activities by ensuring proper versioning and traceability of work products in compliance with ASPICE SUP.8 process area and audit expectations.

Help Desk Senior Administrator

Princip A.s.
02.2014 - 11.2021
  • Led the Help Desk department, managing a team of support specialists and ensuring smooth day-to-day operations and service quality.
  • Provided advanced technical support to end users
  • Handled escalated user complaints, coordinated with technical teams, and ensured timely and effective resolution in line with SLAs.
  • Maintained user-facing technical documentation, internal knowledge base materials to support self-service and knowledge transfer.
  • Designed and delivered internal training seminars and onboarding sessions for new employees.
  • Implemented continuous service improvement initiatives based on user feedback, incident trends, and recurring problem analysis.
  • Streamlined administrative processes, enhancing operational efficiency and reducing turnaround times.


Claim Analyst

ExlService Czech Republic, S.r.o.
01.2007 - 02.2014
  • Analyzed complex claims data to identify trends and discrepancies, enhancing accuracy in decision-making.
  • Collaborated with cross-functional teams to streamline claims processing workflows, improving efficiency and turnaround times.
  • Evaluated claim submissions for compliance with policy guidelines, ensuring adherence to regulatory standards.
  • Developed and maintained comprehensive documentation for claims processes, facilitating knowledge sharing and training initiatives.

Education

Ing. - Business Economics And Management

Silesian University in Opava
Opava

High School Diploma -

Secondary Technical School
Šumperk

Skills

  • Analytical Thinking
  • Detail-Oriented & Structured Approach
  • Problem-Solving Attitude
  • Internal Controls & Process Optimization
  • System & Process Modeling
  • Configuration management
  • Process Documentation & Process Audits
  • Regulatory & Standards Compliance
  • Quality control
  • Requirements Elicitation & Analysis

Languages

English
Advanced (C1)

Interests

In my free time, I enjoy traveling and exploring new cultures. I'm passionate about skiing, which combines my love for nature and precision. I also enjoy reading books.

Timeline

System Development Engineer

Hella Autotechnik Nova, S.r.o.
12.2021 - Current

Help Desk Senior Administrator

Princip A.s.
02.2014 - 11.2021

Claim Analyst

ExlService Czech Republic, S.r.o.
01.2007 - 02.2014

Ing. - Business Economics And Management

Silesian University in Opava

High School Diploma -

Secondary Technical School

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Ing. Jana Zemánková