Inna Ivanova
Brno
Summary
From day one at Atlas Copco, I have worked hard to show that I am capable, efficient, quick to understand any process. I am lucky to have a lot of great feedback and researches on my personality. I believe the key to success is enjoying what you do and being motivated. My career is my project, I want to use all the skills I have learnt throughout my life to continue to develop and grow.
Overview
10
10
years of professional experience
Work History
Service Contract Specialist
ATLAS COPCO SERVICES s.r.o.
04.2022 - Current
- Customer support with service contracts creation, management, closing, etc.
- Solving and fixings issues, helping local centers with different questions
- Assistance in setting up qualitative processes between the customer center and the CSC
- Administration of all contract data in the SAP ERP system
- Finding ways to improve contract performance
- In-depth understanding of contract processes
- Process improvement initiatives
Service coordinator
LLC ATLAS COPCO UKRAINE
10.2020 - 04.2022
- Management and assignment of tasks to 11 technicians.
- Experience in customer service, administrative support and organization of service works, production activities
- Serve as liaison between sales team, service team and customer, active daily interaction through calls, mails
- Control and coordination of service processes
- Maintain business processes from the moment of receiving the service order to the final signature documents
- Closing of all completed service invoices in Scala per month
- Monthly reporting to company about results of work and utilization of working hours of engineers
LLC Staltech
06.2020 - 10.2020
LLC BROVARY PLANT OF BOILER EQUIPMENT ARDENS
10.2014 - 03.2019
Education
Technology Faculty
NATIONAL TECHNICAL UNIVERSITY
KHERSON 05.2013
Skills
- Diplomatic & ethic behavior
- Strong planning skills
- Fast learner
- Patience
- Ability to work clearly and systematically
- Good organizational skills
- Critical thinking
- Сonfidently presenting
- Quick understanding and following of processes
- High attention to details
Languages
English
Czech
Russian
Ukrainian
Personal Information
Date of Birth: 11/14/91
Hobbies and Interests
- Walking
- Travelling
Personal Qualities
- Excellent communication and interpersonal skills
- Diligent, responsibility
- Ability to work independently and with a team
- Easy going, enthusiastic and dependable
Timeline
Service Contract Specialist
ATLAS COPCO SERVICES s.r.o.
04.2022 - Current
Service coordinator
LLC ATLAS COPCO UKRAINE
10.2020 - 04.2022
LLC Staltech
06.2020 - 10.2020
LLC BROVARY PLANT OF BOILER EQUIPMENT ARDENS
10.2014 - 03.2019
Technology Faculty
NATIONAL TECHNICAL UNIVERSITY
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