Hallo, ich heiße
Ioana Abrudan
Unterhaching
Übersicht
1
Certification
9
years of post-secondary education
8
years of professional experience
Berufserfahrung
Cocoon München GmbHMünchen
Hotel Manager
07.2024 - Current
Aufgaben und Verantwortungsbereiche
- Leadership & Team Development: Led and developed a team of 30+ employees, focusing on performance management, training, and building a strong customer-centric service culture in a fast-paced environment.
- SaaS Implementation & Digital Transformation: Managed the successful transition from Protel PMS to Apaleo (API-first cloud PMS) including Flexkeeping integration, coordinating system setup, process redesign, and full team onboarding to new digital workflows.
- Change Management & System Adoption: Led cross-departmental change management during system migration, ensuring smooth adoption of new SaaS tools and improving operational efficiency through technology.
- Product & Operations Optimization: Continuously analyzed operational processes and implemented improvements using digital tools and data-driven decision making to enhance efficiency and service quality.
- Customer Experience & Revenue Impact: Improved guest satisfaction and platform performance, increasing the Booking.com rating from 8.4 to 8.6 through targeted operational improvements and service optimization.
- New Product / Service Launch: Led the end-to-end launch of the Freischwimmer Rooftop Bar, including concept development, operational setup, POS system selection, and inventory management implementation.
KOOS Hotel & ApartmentsMünchen
Operations Manager & Sustainability Program Lead
06.2022 - 03.2024
Aufgaben und Verantwortungsbereiche
- Department Leadership: Led Front Office and F&B operations with full responsibility for team management, talent development, and cross-departmental collaboration.
- Digital Transformation & SaaS Implementation: Managed the transition from server-based Protel PMS to Protel Cloud, driving system implementation, workflow redesign, and full team adoption of cloud-based hospitality technology.
- POS & Service Digitalization: Implemented 3POS as a new POS ecosystem, enabling fully digitalized service operations including integrated ordering, payment processes, and inventory management.
- Operational Process Automation: Led the digitalization of guest check-in processes, reducing administrative workload and enabling staff to focus more on hospitality and personalized guest experiences.
- Customer Experience & Quality Management: Established structured feedback and complaint management systems to continuously improve service standards and guest satisfaction.
- Sustainability & ESG Strategy: Improved the GreenSign sustainability certification from Level 3 to Level 5 through innovative operational and environmental initiatives.
- Digital Marketing & Growth: Managed social media channels for the hotel and restaurant, developing content strategies to increase visibility, engagement, and brand awareness.
City Aparthotel MünchenMünchen
Ass. Front Office & F&B Manager
08.2021 - 05.2022
Aufgaben und Verantwortungsbereiche
- Cross-Department Operations Support: Supported operational leadership across Front Office, F&B, and Kitchen, ensuring smooth coordination and service delivery between departments.
- Financial & Inventory Management: Assisted with monthly closings, inventory tracking, and procurement coordination, ensuring cost control and efficient supply chain processes.
- Workforce Planning & Team Support: Created duty rosters, facilitated employee feedback discussions, and supported initiatives to improve team performance and collaboration.
Strandhotel BergBerg am Starnberger See
Assistant Operations Manager
05.2021 - 08.2021
Aufgaben und Verantwortungsbereiche
- Hotel Pre-Opening: Supported the launch of a new property (15 rooms, 600-seat restaurant), contributing to operational setup and opening strategy.
- Process Optimization: Developed operational workflows, pricing structures, and initiatives to maximize revenue and operational efficiency.
- Operational Standards: Created operating manuals, procedures, and checklists to ensure consistent service quality and team alignment.
- Health & Safety Compliance: Implemented and monitored COVID-compliant hygiene and safety protocols.
- Digital Transformation: Led the selection and implementation of the PMS system 3RPMS, alongside POS solutions, to streamline operations and improve efficiency.
Hampton by Hilton Munich Airport SouthMünchen
Front Office Supervisor
11.2020 - 05.2021
Aufgaben und Verantwortungsbereiche
- Hotel Pre-Opening: Supported the full preparation and operational launch of the property with a focus on Front Office setup and readiness.
- Onboarding & Operational Standards: Developed checklists, training materials, and onboarding processes for front office staff.
- PMS Operations: Worked with Hilton’s PMS system OnQ to manage reservations, room allocation, guest profiles, and billing processes.
- Guest Experience Management: Managed guest relations, requests, and complaints to ensure high satisfaction and effective service recovery.
Leonardo Hotel Munich City EastMünchen
Management Trainee
03.2019 - 10.2020
Aufgaben und Verantwortungsbereiche
- Process Optimization: Supported the improvement of operational workflows to increase efficiency across hotel departments.
- PMS Operations: Worked with Optima PMS to manage reservations, guest profiles, and operational data.
- Executive Support: Prepared agendas, recorded minutes, and followed up on action items for management meetings.
- Service Excellence: Ensured high levels of guest satisfaction through proactive guest engagement and service recovery.
Leonardo Hotel Zürich FlughafenZürich
Management Trainee
02.2020 - 03.2020
Aufgaben und Verantwortungsbereiche
- Hotel Pre-Opening: Supported the full preparation and launch of a new hotel property in Zurich, ensuring operational readiness across departments.
- Strategic Development: Contributed to the development of long-term operational strategies and business initiatives.
- Team Onboarding & Training: Recruited, trained, and onboarded new team members to build a strong service-oriented workforce.
- Front Office Operations: Developed checklists, workflows, and duty schedules to ensure efficient front office operations.
- Quality Management: Conducted quality inspections across guest rooms, lobby, and restaurant to maintain high service standards.
- Event Coordination: Planned and coordinated events to deliver outstanding guest experiences.
Leonardo Royal Hotel MünchenMünchen
Event Coordinator
09.2019 - 01.2020
Aufgaben und Verantwortungsbereiche
- Event Performance Optimization: Analyzed event feedback and conducted post-event evaluations to improve future performance and guest experience.
- Partner & Vendor Management: Coordinated external partners and service providers to ensure smooth event execution.
- Proposal & Contract Coordination: Independently sourced, compared, and negotiated vendor offers and event-related services.
Leonardo Hotel Munich City EastMünchen
Front Office Agent
07.2018 - 03.2019
Ausbildung
HSMA Deutschland – ECRME (Expert Certification in Revenue Ma
Revenue Management
10.2025 - 11.2025
Hochschul-Übersicht
- Advanced training in strategic and operational revenue management
- Analysis and management of ADR, RevPAR, occupancy rates, and forecasting
- Development of data-driven pricing and distribution strategies
- Cross-functional collaboration between Sales, Marketing, Operations, and Finance
- Application of modern revenue management tools and market analysis to optimize revenue
Sustainability Barcamp (Collaborative Workshop on Sustainable Practices)Blankenburg
from GreenSign
11.2023 - 11.2023
IST University of Applied Sciences for Management (Germany)Düsseldorf, NW
Professional Development from F&B Management
08.2022 - 04.2023
Leonardo ACADEMY - YoungsterMünchen
from Management
01.2019 - 07.2020
Hochschul-Übersicht
- Advanced training in strategic and operational revenue management
- Analysis and management of ADR, RevPAR, occupancy rates, and forecasting
- Development of data-driven pricing and distribution strategies
- Cross-functional collaboration between Sales, Marketing, Operations, and Finance
- Application of modern revenue management tools and market analysis to optimize revenue
Berufsschule für das Hotel, Gaststätten- und BraugMünchen, BY
Ausbildung from Apprenticeship in Hospitality Management (Certified Hotel Specialist)
09.2015 - 07.2018
Hochschul-Übersicht
- Management Skills: Advanced training in leadership, project management, and business administration.
- Personal Development: Strengthened core competencies including self-management, problem-solving, and time management.
- Communication: Enhanced communication skills including public speaking, effective team communication, and conflict resolution.
High School Diploma, Romania
Focus: Humanities & Psychology from Fachbereich: Theoretisch ‐ Humanistisch ‐ Philologie
09.2010 - 06.2014
Kompetenzen
Operations & Leadership
- Process Optimization & Operational Efficiency
- Team Leadership & Collaborative Management Style
- Organizational Excellence & Time Management
- High Stress Resilience in Fast-Paced Environments
Customer & Business Skills
- Customer Experience & Service Excellence
- Negotiation & Stakeholder Management
- Sales & Marketing Fundamentals
- Strategic & Process-Oriented Thinking
Professional Skills
- Strong Organizational and Multitasking Abilities
- Adaptability & Flexibility
- Willingness to Travel
Property Management Systems (PMS)
- Protel PMS
- Protel Air (Cloud PMS)
- Apaleo (API-first Cloud PMS)
- Opera PMS
- OnQ (Hilton PMS)
- Optima PMS
- 3RPMS
POS & Restaurant Systems
- 3POS
- Optima POS
- Gastronovi
- HelloTess
- Foodgenius
Operations & Hospitality Tech
- Flexkeeping (Housekeeping Management)
- Avisio (Inventory Management)
- Hotelpartner (Revenue Management Platform)
- Hotelkit (Internal Communication & Operations)
- RIMS (Reservations & Booking Confirmations)
Languages
rumänisch
First language
Deutsch
Annähernd muttersprachliche Kenntnisse
C2
Englisch
Fachkundige Sprachkenntnisse
C1
Spanisch
Fortgeschrittene Sprachverwendung
B1
Hobbys
- Personal development & business literature
- Travel and cultural exploration
- Photography
- Psychology & meaningful conversations
Zertifizierung
- Revenue Management Certification
- GreenSign Sustainability Program
Zeitleiste
HSMA Deutschland – ECRME (Expert Certification in Revenue Ma
Revenue Management
10.2025 - 11.2025
Hotel Manager
Cocoon München GmbH
07.2024 - Current
Sustainability Barcamp (Collaborative Workshop on Sustainable Practices)
from GreenSign
11.2023 - 11.2023
IST University of Applied Sciences for Management (Germany)
Professional Development from F&B Management
08.2022 - 04.2023
Operations Manager & Sustainability Program Lead
KOOS Hotel & Apartments
06.2022 - 03.2024
Ass. Front Office & F&B Manager
City Aparthotel München
08.2021 - 05.2022
Assistant Operations Manager
Strandhotel Berg
05.2021 - 08.2021
Front Office Supervisor
Hampton by Hilton Munich Airport South
11.2020 - 05.2021
Management Trainee
Leonardo Hotel Zürich Flughafen
02.2020 - 03.2020
Event Coordinator
Leonardo Royal Hotel München
09.2019 - 01.2020
Management Trainee
Leonardo Hotel Munich City East
03.2019 - 10.2020
Leonardo ACADEMY - Youngster
from Management
01.2019 - 07.2020
Front Office Agent
Leonardo Hotel Munich City East
07.2018 - 03.2019
Berufsschule für das Hotel, Gaststätten- und Braug
Ausbildung from Apprenticeship in Hospitality Management (Certified Hotel Specialist)
09.2015 - 07.2018
High School Diploma,
Focus: Humanities & Psychology from Fachbereich: Theoretisch ‐ Humanistisch ‐ Philologie
09.2010 - 06.2014