Ion-Daniel Ciuperca
Berlin
Summary
A proactive and analytical leader with a knack for managing day-to-day operations, solving service issues, and overseeing team performance. Excels in people management, trust- and team-building, and critical thinking to consistently exceed expectations. Skilled in aligning with department objectives and implementing operating procedures to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Partnerships Operations Manager, Banking Finance
Pactum Collections GmbH - part of Multitude Group
08.2019 - 10.2022
- Managed operational topics including integrating 3rd parties into IT platforms, ensuring compliance and performance.
- Collaborated with internal and external experts to develop effective policies and strategies for debt collections.
- Led the selection, on-boarding, and performance management of Partnerships panel, driving operational improvements and business relations.
- Optimized resource allocation, ensuring maximum productivity and minimal downtime.
- Led operations team in daily tasks, optimizing workflow and increasing.
- Monitored partner's performance and developed improvement plans.
Corporate Trainer
Pactum Collections GmbH - part of Multitude Group
04.2018 - 08.2019
- Prepared training material for teams including PowerPoint, workbooks, activity sheets, videos and presentations.
- Fostered a positive learning environment that encouraged active engagement and participation.
- Organized and delivered Collections trainings for over 100 employees at Ferratum Group in Berlin, Germany.
- Developed and conducted trainings on essential skills for the Collections Department and company-specific systems and products.
- Achieved a significant increase in employee performance and efficiency through tailored training programs
Collections Team Leader
Pactum Collections GmbH - part of Multitude Group
08.2017 - 08.2019
- Managed and mentored the Collections Team, hiring and supervising new employees, fostering team-building abilities and a stable environment.
- Conducted regular staff training sessions on negotiation skills and customer service.
- Applied analytical and critical thinking in assessing team members' performance, providing regular feedback and career development support.
- Prepared and presented monthly reports on collections performance, delinquent accounts, and strategies to senior management.
- Developed and implemented operating procedure for collections processes from scratch, ensuring optimal performance in revenue collect and delinquency rate.
- Coordinated closely with accounts receivable department, creating effective collections processes and reporting, leading to high impact and effectiveness in the market.
Senior Collections Specialist
Pactum Collections GmbH - part of Multitude Group
06.2017 - 08.2017
- Developed comprehensive, analytical reports on collections activities, providing critical thinking into performance metrics.
- Conducted regular training sessions for collections staff on negotiation techniques and customer service.
- Used analytical and people management skills to identify high-risk debtor accounts and prioritized collections efforts accordingly.
- Implemented team-building abilities for better interpersonal skills among the collections staff.
Collections Specialist
Pactum Collections GmbH - part of Multitude Group
10.2016 - 06.2017
- Managed delinquent accounts, identifying high-risk instances and initiating action.
- Conducted account audits to ensure accuracy in payment records.
- Negotiated repayment plans with delinquent account holders, facilitating timely debt recovery.
- Communicated with debtors, coordinating payments with the AR department.
- Trained and supervised other members of the collection team.
Education
Bachelor of Business Administration -
Romanian-American University
Bucharest, Romania06.2006
Skills
- Customer relationship building
- Financial risk and data analysis
- Client account management
- Contract management
- Operational planning
- Analytical Thinking
- People Management
- Interpersonal Skills
- Negotiation Skills
- Meticulous eye for detail
- Organized
- Negotiation
Languages
English
Proficient
C2
German
Advanced
C1
Italian
Intermediate
B1
Romanian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Partnerships Operations Manager, Banking Finance
Pactum Collections GmbH - part of Multitude Group
08.2019 - 10.2022
Corporate Trainer
Pactum Collections GmbH - part of Multitude Group
04.2018 - 08.2019
Collections Team Leader
Pactum Collections GmbH - part of Multitude Group
08.2017 - 08.2019
Senior Collections Specialist
Pactum Collections GmbH - part of Multitude Group
06.2017 - 08.2017
Collections Specialist
Pactum Collections GmbH - part of Multitude Group
10.2016 - 06.2017
Bachelor of Business Administration -
Romanian-American University
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