MC Office
Irina Izmaylova
Travel Assistant, Travel Manager, Visa Assistant
Magdeburg,ST
Summary
Successful manager with background completing various administrative support. Reliable with well-rounded skills to aid employees and department staff.
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills, skills to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Visa Assistant
PT Legal Indonesia
01.2018 - 07.2022
- Organized visa application materials meticulously, ensuring all required documents were submitted correctly within specified timeframes.
- Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
- Increased efficiency in handling client queries by creating informative resources related to common questions about the visa application process.
- Contributed to team success by sharing best practices and updated information on changing immigration laws with colleagues.
- Facilitated smooth communication between clients and consulates, acting as a reliable liaison throughout the entire process.
- Streamlined visa application processes by implementing efficient filing systems and digital records management.
- Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.
Travel Assistant/Travel Agency Director
IZUM Travel, Travel Agency
10.2018 - 01.2022
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Implemented new organizational systems that increased productivity and streamlined workflow within the team.
- Implemented a system for digitalizing contracts with clients with the ability to conveniently filter and update data.
- Conducted thorough research on destinations to provide accurate information and valuable insights for travelers.
- Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events worldwide.
- Assisted travelers in selecting suitable insurance policies based on individual needs and trip specifics.
- Maintained up-to-date knowledge of industry trends, enabling informed suggestions on destinations and accommodations.
- Supported marketing initiatives by coordinating advertising strategies and assisting with direct sales.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Evaluated customer feedback regularly to identify areas for improvement and implement strategies accordingly.
Travel Agency Senior Manager
7 Kontinentov, Travel Agency
04.2008 - 08.2018
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Assisted clients in selecting package tours, as well as in booking hotels, hostels, and collecting documents for visas.
- Implemented and developed operational standards, policies and procedures.
- Mentored junior staff members for skill development and career progression within the organization.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
Education
Master's Degree - Economics And Management At The Enterprise
South Ural State University
Tschelyabinsk, Russia 04.2001 -
Skills
Empathy and patience
Document Verification
Application processing
Multilingual Proficiency
Cross-cultural understanding
Visa Regulations Knowledge
Case management experience
Effective communication skills
Teamwork and Collaboration
Flexibility
Accomplishments
- Collaborated with team of five in the development of IZUM Travel Agency
- Supervised team of five staff members.
- Resolved the problem with digitalizing of the contracts with customers which led to development of a computer program for an electronic database of contracts taking into account all archival data on trips.
Software
Photoshop
Corel Draw
Interests
Photography
Travels
Timeline
Travel Assistant/Travel Agency Director
IZUM Travel, Travel Agency
10.2018 - 01.2022
Visa Assistant
PT Legal Indonesia
01.2018 - 07.2022
Travel Agency Senior Manager
7 Kontinentov, Travel Agency
04.2008 - 08.2018
Master's Degree - Economics And Management At The Enterprise
South Ural State University
04.2001 -
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