Iris Heeg
Munich
Summary
Experienced project manager and problem solver with more than 30 years of experience in the reinsurance and primary insurance industry. Advanced knowledge of business and product development, claims management and business monitoring. Adapts to new areas with an adaptable approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Concise and decisive communicator.
Overview
34
34
years of professional experience
Work History
Senior Consultant Corporate Claims Life & Health
Münchener Rückversicherungs-Gesellschaft AG
03.2020 - Current
- Ensure high-quality risk assessment decisions on claims in the Life & Health (LH) reinsurance segment across the globe
- Assess large claims in collaboration with the responsible unit
- Run corporate claims monitoring and reporting processes (e.g
- Large losses; COVID 19)
- Identify and coordinate global projects to improve and digitize claims management procedures.
Senior Project Manager - Digital Ventures
Münchener Rückversicherungs-Gesellschaft AG
08.2008 - 03.2020
- Development of a business model to become a PI risk carrier for Life insurance and enable Munich Re to cooperate with digital players
- Identification and definition of pure digital operational processes
- Identification of operational risks and definition of mitigation measures
- Preparation of claims guidelines and definition of control principles
- Development of a TOM for the maintenance and further development of NeBiMo (New Biz Model) (realization in April 2018).
Head of International Claims – Life
Münchener Rückversicherungs-Gesellschaft AG
07.2016 - 02.2020
- Realization of centralization of all international claims activities
- Development and implementation of a new service strategy for clients
- Development of a claims monitoring tool, in cooperation with IT
- Preparation and execution of customer claims audits
- Creator of the German “Claims Rules Engine” and the project “Claims Assessment Tool” (today: CLARA / Digital suite).
Global Client Manager
Münchener Rückversicherungs-Gesellschaft AG
08.2012 - 12.2013
- Development and implementation of a Global CM strategy
- CM for Allianz LH Global – Success: sale of MR’s automated UW tool.
Senior Consultant Operational Services
Münchener Rückversicherungs-Gesellschaft AG
07.2008 - 08.2012
- Head of the international expert-network for claims- and medical management (primary and reinsurance)
- Consultant and project manager for claims management optimization at international reinsurance clients
- Head of project for the development of a new business strategy for a TPA company in Greece, due to the financial crisis of the country
- Person responsible for the portfolio transfer in Italy
- Expert in operational due diligences / reviews at international clients.
Project-Coordinator International Health Insurance
Deutsche Krankenversicherung AG
10.2001 - 06.2008
- Preparation of market studies as basis for DKV’s international strategy
- Conduct of negotiations with joint venture partners
- Reporting to the divisional director.
Deployment - Chief Manager CEO Office
Apollo DKV Health Insurance Company
11.2006 - 04.2008
- Overall project management of the set-up of one of the first standalone health insurance companies in India
- The company was launched in less than 10 months
- Meanwhile, Apollo employs more than 3,500 employees in 75 branches
- After business launch, position as "Chief Manager CEO Office" Supporting the Board in the further development of the business strategy, as well as in controlling of the entire running projects.
Deployment - Head of Project "India Market Entry"
Deutsche Krankenversicherung AG
10.2005 - 12.2005
- Preparation of the market entry study for the Indian market
- Analysis of the Indian insurance market and preparation of a market entry study and strategy for DKV
- Identification and evaluation of potential JV partners
- Preparation of a concrete business idea and business case; realization in 2006.
Deployment - Head of Project
Joint Venture DKV / PICC Health
10.2004 - 07.2005
- Head of project, to set-up the claims department at PICC Health
- Responsible person for the project coordination of the overall insurance operations.
Consultant "International Information Management"
Deutsche Krankenversicherung AG
04.2000 - 09.2001
- Analyses and evaluation of IT admin systems for the IOs
- Head of the Y2K-Project for the IOs.
Assistent to the divisional director HR
Deutsche Krankenversicherung AG
01.1999 - 03.2000
- Interface between project leaders and works council
- Development of the "flexible working model" implemented at DKV.
Consultant for education and training within the division "insurance operations"
Deutsche Krankenversicherung AG
07.1997 - 12.1998
- Involvement in all operational and call centre oriented projects
- Responsible person for the development and implementation of educational concepts resulting from projects.
Training supervisor for claims management
Deutsche Krankenversicherung AG
07.1994 - 06.1997
- Development / execution of seminars for claims- and sales employees.
Claims Assessor Health Insurance
Deutsche Krankenversicherung AG
01.1990 - 06.1994
Claims agent within the claims department
Deutsche Krankenversicherung AG
01.1990 - 05.1992
Education
Postgraduate studies to 'Versicherungsfachwirt' -
Fachhochschule - Cologne
Apprenticeship as insurance broker -
Deutsche Krankenversicherung AG - Cologne
SixSigma Greenbelt Certification -
Cirquent Academy
12.2010
Instructor-Certificate of Chamber of Commerce and Industry -
IHK - Cologne
01.1995
Skills
- Re- and Primary Insurance Expertise
- Claims Management
- Project Management
- Risk Management
- Performance Monitoring
- Strategic Planning
- Client Relationship Management
- Team Leadership
- Presentations
- Process Management
- Adaptability and Flexibility
Birthdate
12/20/70
Languages
English
Birthplace
Frechen / Germany
Country
Germany
Personal Information
Marital Status: single
Timeline
Senior Consultant Corporate Claims Life & Health
Münchener Rückversicherungs-Gesellschaft AG
03.2020 - Current
Head of International Claims – Life
Münchener Rückversicherungs-Gesellschaft AG
07.2016 - 02.2020
Global Client Manager
Münchener Rückversicherungs-Gesellschaft AG
08.2012 - 12.2013
Senior Project Manager - Digital Ventures
Münchener Rückversicherungs-Gesellschaft AG
08.2008 - 03.2020
Senior Consultant Operational Services
Münchener Rückversicherungs-Gesellschaft AG
07.2008 - 08.2012
Deployment - Chief Manager CEO Office
Apollo DKV Health Insurance Company
11.2006 - 04.2008
Deployment - Head of Project "India Market Entry"
Deutsche Krankenversicherung AG
10.2005 - 12.2005
Deployment - Head of Project
Joint Venture DKV / PICC Health
10.2004 - 07.2005
Project-Coordinator International Health Insurance
Deutsche Krankenversicherung AG
10.2001 - 06.2008
Consultant "International Information Management"
Deutsche Krankenversicherung AG
04.2000 - 09.2001
Assistent to the divisional director HR
Deutsche Krankenversicherung AG
01.1999 - 03.2000
Consultant for education and training within the division "insurance operations"
Deutsche Krankenversicherung AG
07.1997 - 12.1998
Training supervisor for claims management
Deutsche Krankenversicherung AG
07.1994 - 06.1997
Claims Assessor Health Insurance
Deutsche Krankenversicherung AG
01.1990 - 06.1994
Claims agent within the claims department
Deutsche Krankenversicherung AG
01.1990 - 05.1992
Postgraduate studies to 'Versicherungsfachwirt' -
Fachhochschule - Cologne
Apprenticeship as insurance broker -
Deutsche Krankenversicherung AG - Cologne
SixSigma Greenbelt Certification -
Cirquent Academy
Instructor-Certificate of Chamber of Commerce and Industry -
IHK - Cologne
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