Irish Jannine Borras
Belfast
Summary
Highly organised and detail-oriented Executive Assistant with over five years of experience providing executive and administrative support to senior leaders and business owners across global financial services and international organisations. Experienced in complex calendar management, travel and expense coordination, invoice processing, stakeholder communication, project coordination, and office administration. Proven ability to manage competing priorities, maintain confidentiality, and deliver exceptional support in fast-paced, deadline-driven environments. Recognised for strong organisational skills, proactive problem-solving, and a commitment to operational excellence.
Overview
8
8
years of professional experience
Work history
Senior Executive Assistant
Citi
Belfast, Northern Ireland
2025.04 - Current
- Manage end-to-end travel and expense administration for senior stakeholders using Concur, ensuring compliance with internal financial controls, approval hierarchies and policy requirements.
- Coordinate vendor invoice processing through Procure-to-Pay (P2P) systems, tracking approvals, resolving billing discrepancies and supporting timely payment execution.
- Act as a key liaison between internal teams and external vendors to clarify service scope, financial documentation and payment timelines.
- Maintain trackers and reporting tools to monitor workflow progress, financial commitments and outstanding actions.
- Support operational continuity by prioritising high-volume requests and managing competing deadlines in a fast-paced banking environment.
- Identify opportunities to streamline expense and invoicing workflows, contributing to improved efficiency and visibility.
- Handle sensitive financial information with accuracy and discretion in line with organisational controls and confidentiality standards.
Branch Universal Banker
HSBC UK
Belfast, Northern Ireland
2023.11 - 2025.04
- Acted as first point of contact for customers, supporting a wide range of banking transactions including account servicing, payments and digital banking guidance.
- Assessed customer financial needs and provided appropriate product information in line with responsible banking principles.
- Promoted fraud awareness and identified potentially vulnerable customers, ensuring appropriate support and escalation where required.
- Maintained adherence to internal procedures, regulatory expectations and data confidentiality standards.
- Supported operational efficiency within the branch by managing customer flow, prioritising tasks and contributing to service performance targets.
- Collaborated with colleagues across functions to resolve customer issues and improve overall service delivery
- Assisted customers in adopting digital banking tools, contributing to improved customer experience and operational effectiveness.
Freelance Executive Assistant
Upwork
Remote
2020.06 - 2025.04
- Provide comprehensive executive and administrative support to a US-based business owner.
- Manage complex calendars, schedule appointments, and coordinate meetings across multiple time zones.
- Prepare reports, update dashboards, and maintain operational trackers using Microsoft Excel.
- Coordinate workforce scheduling across multiple commercial client locations, aligning staffing availability with service demand and operational priorities.
- Serve as primary contact for clients to confirm bookings, manage service changes and address delivery concerns.
- Maintain operational trackers and spreadsheets to monitor job completion, workforce utilisation and service timelines.
- Identify staffing coverage gaps and proactively adjust schedules to maintain service continuity.
- Coordinate billing matters with the company accountant, ensuring job records and invoicing information are accurate and up to date.
- Update pricing trackers and implement approved service price adjustments within operational spreadsheets.
- Provide structured updates to business owners on operational performance, outstanding actions and service risks.
- Escalate service quality issues and support timely resolution in a fast-paced service environment.
- Manage contracts, electronic records, and documentation using DocuSign and cloud-based systems.
- Coordinate recurring work schedules, project timelines, and resource allocation.
- Process invoices, monitor budgets, and support operational and financial reporting.
- Manage Trello, Microsoft Planner, Outlook, and Microsoft Office to ensure seamless project delivery.
Business Development Executive
Emirates NBD Bank
Dubai, United Arab Emirates
2019.07 - 2020.06
- Drove acquisition of new customers for credit card products, contributing to monthly sales and business growth targets.
- Explained product features, fees and repayment structures to support informed customer decision-making.
- Maintained awareness of commercial targets while ensuring adherence to internal compliance standards.
- Supported pipeline tracking and customer engagement activities to improve conversion outcomes.
Relationship Officer
Citi
Dubai, United Arab Emirates
2018.08 - 2019.07
- Promoted and sold credit cards and loans to support retail growth targets.
- Assessed customer financial profiles and eligibility to recommend suitable lending options.
- Maintained compliance with data confidentiality and responsible lending guidelines.
- Managed customer follow-ups and documentation for successful credit applications.
Education
Bachelor of Science in Business Administration - Major in Operations Management
Lyceum of the Philippines University
Manila, PhilippinesSkills
- Travel & Expense Processing (Concur)
- Invoice Processing & Procure-to-Pay (P2P) Support
- Executive Support
- Calendar Management
- Travel coordination
- Administrative Support
- Attention to detail
- Confidentiality
- Organisation
Accomplishments
Star of the Month (Sales Top Performer) December 2018
Star of the Month Citibank Dubai, UAE - Awarded in recognition of superior performance by achieving 226% of the monthly sales target
References
References available upon request.
Timeline
Senior Executive Assistant
Citi
2025.04 - Current
Branch Universal Banker
HSBC UK
2023.11 - 2025.04
Freelance Executive Assistant
Upwork
2020.06 - 2025.04
Business Development Executive
Emirates NBD Bank
2019.07 - 2020.06
Relationship Officer
Citi
2018.08 - 2019.07
Bachelor of Science in Business Administration - Major in Operations Management
Lyceum of the Philippines University