Iryna Drobantseva

1.Being responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.

2. Act as a single contact for customer stakeholders or main contacts of business throughout the customer relationship.

3.On behalf of the customer, am responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects and technical services.

4. Being as an escalation point for major global incidents. assisting in the coordination of resolving parties, effective communication to company's HQ and report incident review.

5. Being responsible for continuing risk management (analyze of revenue, GP, contract renewal achievement and expectations) to ensure retention and growth of customers in the assigned portfolio.

• Recognized and reached out to clients in businesses
• Pitched Konica Minolta's products and services: IT solutions (BPM & docflow), printing infrastructure, video surveillance solutions, providing of business process and OPS analysis, Microsoft Office adoption, security solutions
• Developed presentations for customers
• Met with prospective clients to analyze needs and make a recommendation
• Generated new business by current customer relations
• Gained new leads and opportunities
• Signed and prolongated agreements
• Worked with debtors.

• Management of the sales process: market studies, lead generation, solution pitch; Networking and regular meetings with travel agencies and corporate customers
• Weekly reports on the activities in South Eastern region of Ukraine

• Established marketing goals based on past performance and market forecasts
• Researched and analysed market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Cooperated with IATA and travel agencies
• Signed agreement with corporate clients
• Checked and control service on board during the flights
• Customer support
• Promoted Airline services and brand awareness in Zaporizhzhia and Dnipro cities; participated in Travel exhibitions and Aviaforums, business breakfasts with city authorities; organized seminars for the travel agencies and universities

• Build and maintaining client relations
• Work with Marketing department to engage audiences and clients more deeply
• Meet and exceed KPIs and sales targets

• Preparing and giving presentations
• Offering sightseeing advice
• Organising and leading excursions
• Problem solving
• Translating and interpreting
• Transporting and accompanying tourists
• Making targets