Innovative professional with a track record of enhancing problem-solving skills in various roles. Strong public speaking abilities and creativity contribute to increased marketability and relationship building. Quick learner with a proven capacity to adapt to new challenges and environments.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Autism Delaware
Stanton
07.2022 - Current
Provided assistance to individuals with daily activities, such as personal care and meal preparation.
Facilitated social interactions between participants and their peers in the community.
Communicating with a population of people who may not always be able to verbally communicate, and recognizing non-verbal communications.
Collaborated with other staff members to develop individualized service plans for each participant.
Developed relationships with families of those receiving services to ensure continuity of care.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Sales Associate
Build A Bear Workshop Inc
Christiana
06.2021 - 08.2021
Maintained cleanliness of store environment including floors, windows, displays.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Organized stockroom shelves according to size, color or style.
Greeted customers and provided exceptional customer service.
Handled customer complaints in a professional manner.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Barista
Starbucks
Newark
01.2019 - 12.2019
Provided excellent customer service by responding to inquiries quickly and professionally.
Worked under pressure and remained calm while ensuring accurate order fulfillment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Arts - Digital Communications And Media
University of Delaware
Newark, DE
05-2025
Associate of Arts - Digital Communications And Media
University of Delaware
Newark, DE
05-2022
High School Diploma -
MOT Charter High School
Middletown
05-2020
Skills
Customer service
Effective communication
Social media management
Interpersonal skills
Quick learner
Responsible
Marketing skills
Working in a fast-paced environment
Problem-solving skills
Creative strategies
Digital marketing
Public speaking
Social media advertising
Creative thinking
Trend analysis
Timeline
Direct Support Professional
Autism Delaware
07.2022 - Current
Sales Associate
Build A Bear Workshop Inc
06.2021 - 08.2021
Barista
Starbucks
01.2019 - 12.2019
Bachelor of Arts - Digital Communications And Media
University of Delaware
Associate of Arts - Digital Communications And Media
Vice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware CountyVice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware County