Ishita Wagh
Student| Learning & Organisation Development | HR Professional
Berlin
Summary
Dynamic MSc Global HRM student based in Berlin with hands-on experience in Learning & Development, Organizational Development, and Talent Management across diverse sectors including Fintech, FMCG, Telecom, and Shared Services. Proven track record of driving impactful results, achieving over 25% ROI in Learning & Development initiatives, a 29% increase in Employee Net Promoter Score (ENPS), and a 22% growth in the talent pool. Committed to leveraging expertise to foster organizational growth and enhance employee engagement. Available for up to 20 hours per week for a working student role or internship opportunity.
Overview
22
22
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Manager - Head, L&D and OD
AngelOne (Direct and Assisted Business)
06.2022 - 10.2025
- Led enterprise-wide L&D and OD strategy for 2,800 employees, aligned with fintech business transformation and workforce capability priorities.
- Used Darwinbox HRMS/LMS for role-based skill mapping, skill assessments and capability gap analysis, enabling structured learning pathways across functions.
- Implemented AI-driven learning analytics and personalised learning journeys to improve learning adoption and workforce readiness.
- Integrated Udemy, LinkedIn Learning, Eubrics and Go1 into the LMS ecosystem, delivering a 10% improvement in learning ROI.
- Implemented and developed operational standards, policies and procedures.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager - Head, L&D and OD, HRBP and TA
SPS India Pvt. Ltd.
09.2017 - 06.2022
- Owned L&D strategy for 4,000 employees, delivering leadership development, onboarding, compliance and technical learning programs.
- Built learning architecture using TNA, learning ladders and role-based roadmaps launched assessment centers to strengthen succession planning and leadership pipeline readiness.
- Optimised training budgets and learning interventions, achieving a 25% increase in L&D ROI.
- Led HRBP initiatives focused on engagement and culture, improving Employee NPS by 29%.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager - National Training and OD
Trent Hypermarket (Star Bazaar)
12.2016 - 11.2017
- Delivered national leadership development programs and OD interventions across retail operations and store leadership teams.
- Designed competency programs and assessment centers to strengthen talent readiness and development planning.
- Built internal talent pipelines and mobility frameworks, resulting in a 22% increase in internal talent pool strength.
- Served as Centre of Excellence liaison between Tesco and Trent, aligning capability Standards and best practices.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Manager - Training
Teleperformance (formerly Intelenet Global)
01.2013 - 12.2016
- Led leadership development and high-potential (Hi-Po) programs across multi-site operations, improving leadership capability and readiness.
- Designed competency assessment frameworks and training governance processes to improve training effectiveness and program consistency.
- Conducted TNA, learning content development and evaluation to strengthen learning outcomes.
- Launched a Hi-Po development program resulting in a 25% increase in internal promotions.
- Increased operational efficiency by implementing streamlined processes and procedures for the general manager training program.
TL – Knowledge Management
Accenture Services Pvt. Ltd.
01.2012 - 06.2012
- Managed knowledge repositories and content governance; enabled best-practice sharing across teams.
Regional Trainer
Aircel (Client: Next India Pvt. Ltd.)
05.2010 - 01.2012
- Delivered new hire + sales/customer service training and trainer capability programs across regions.
Quality Lead
Epollster India Pvt. Ltd.
04.2009 - 04.2010
- Led quality for 50+ seat process, ensured IQS compliance, trained teams for NZ/AU clients.
Visual Merchandiser – Compliance
Unisource Group
02.2007 - 08.2008
- Conducted retail audits and ensured brand compliance across stores.
Senior Technical Expert
Accenture Services Pvt. Ltd.
05.2005 - 01.2007
- Managed escalations and coached new joiners to improve service delivery.
Helpdesk Engineer
Sutherland Technologies
11.2003 - 05.2005
- Provided hardware/software troubleshooting support; trained new hires on process and tools.
Education
M.Sc. Global Human Resource Management -
Berlin School of Business And Innovation (BSBI)
Berlin, Germany02.2026
MBA - Human Resource Management
Institute of Technology and Management
Mumbai, India09.2015
Skills
Strategic planning
Organizational capability alignment
Digital learning strategies
Role-based skill mapping
Return on investment analysis
Achieved significant improvements in L&D ROI through structured training evaluation
Leadership development
Certification
World HR Council (Instructional Design, L&D, OD)
Personal Information
- Date of Birth: 22.05.1982
- Nationality: Indian
- Availability: 20 hrs/week (working-student/internship)
Awards
- Best Innovator Of The Quarter, AngelOne, 2022-01-01
- Best Employee of the year, Teleperformance, 2014-01-01
- MVP Award, Accenture Services Pvt. Ltd., 2005-01-01
Timeline
Senior Manager - Head, L&D and OD
AngelOne (Direct and Assisted Business)
06.2022 - 10.2025
Manager - Head, L&D and OD, HRBP and TA
SPS India Pvt. Ltd.
09.2017 - 06.2022
Manager - National Training and OD
Trent Hypermarket (Star Bazaar)
12.2016 - 11.2017
Manager - Training
Teleperformance (formerly Intelenet Global)
01.2013 - 12.2016
TL – Knowledge Management
Accenture Services Pvt. Ltd.
01.2012 - 06.2012
Regional Trainer
Aircel (Client: Next India Pvt. Ltd.)
05.2010 - 01.2012
Quality Lead
Epollster India Pvt. Ltd.
04.2009 - 04.2010
Visual Merchandiser – Compliance
Unisource Group
02.2007 - 08.2008
Senior Technical Expert
Accenture Services Pvt. Ltd.
05.2005 - 01.2007
Helpdesk Engineer
Sutherland Technologies
11.2003 - 05.2005
MBA - Human Resource Management
Institute of Technology and Management
M.Sc. Global Human Resource Management -
Berlin School of Business And Innovation (BSBI)