Summary
Work History
Education
Skills
Timeline
Generic

Ishyya Hicks

Wilmington

Summary

Dedicated professional with extensive experience in housekeeping at Microtel Inn & Suites By Wyndham, excelling in customer service and teamwork. Proven ability to maintain high cleanliness standards and effectively handle chemicals. Recognized for implementing efficient cleaning schedules, enhancing guest satisfaction, and training new staff to uphold quality service.

Work History

Housekeeper

Microtel Inn & Suites By Wyndham
2022 - 2023
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
  • Performed routine inspections to ensure compliance with health and safety standards.
  • Utilized cleaning equipment and chemicals effectively while adhering to safety protocols.
  • Assisted in training new housekeeping staff on proper cleaning techniques and procedures.
  • Responded promptly to guest requests for additional amenities or service needs.
  • Implemented efficient cleaning schedules to maximize productivity during shifts.
  • Collaborated with front desk staff to coordinate room readiness for incoming guests.
  • Developed knowledge of hotel policies and procedures to provide exceptional customer service.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Sanitation Worker

JP Mascaro and Sons
2020 - 2020
  • Operated sanitation equipment to maintain cleanliness and safety standards.
  • Sorted recyclable materials efficiently to promote sustainability initiatives.
  • Assisted in waste collection routes, ensuring timely service delivery.
  • Adhered to safety protocols while handling hazardous materials and chemicals.
  • Collaborated with team members to optimize waste disposal processes.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.

Team Member

Burger King
2018 - 2018
  • Assisted in training new staff on operational procedures and customer service practices.
  • Adhered to safety protocols, minimizing risks while enhancing overall workplace efficiency.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Team Member

Five Guys
2017 - 2018
  • Prepared and assembled food items following company standards for quality and presentation.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Operated kitchen equipment safely, demonstrating proficiency in food preparation techniques.
  • Collaborated with team members to meet high-volume service demands during peak hours.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.

Education

High School Diploma -

William Tennent HS
Warminster, PA
06.2016

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Physically strong
  • Complex Problem-solving
  • Chemical handling

Timeline

Housekeeper

Microtel Inn & Suites By Wyndham
2022 - 2023

Sanitation Worker

JP Mascaro and Sons
2020 - 2020

Team Member

Burger King
2018 - 2018

Team Member

Five Guys
2017 - 2018

High School Diploma -

William Tennent HS
Ishyya Hicks