Islam Ibrahim
Frankfurt
Summary
A Unified Communications Level 3 System Engineer with 7-year experience, CCNP Collaboration Certified, and a strong background troubleshooting Cisco voice related issues by providing remote support for customers. Alongside with Cloud Experience and performing Asset Governance Process documentation.
Overview
10
10
years of professional experience
1
1
Certificate
3
3
Languages
Work History
Expert Voice Engineer III
ING
12.2021 - Current
- Level 3 Voice Expert Engineer working on the Bank Voice Infrastructure and perform troubleshooting for the whole voice environment, especially SIP, VoIP, SBC, Avaya AIC, SMGR, CMS, Session Manager, AIC, AES, and NICE Voice Recording
- Perform Governance Security Tasks (detailed Risk Assessment, Business Impact Assessment, Control Compliance, Security Baseline, Security Event Monitoring, TSCM: Technical State Compliant Monitoring, Control Compliance CC), and perform onboarding process for Bank assets
- Change Management, IOS upgrades, Troubleshooting via Wireshark traces, Escalation Management with external providers
- Checkpoint Firewall experience, and Penetration tests with TüV
- Experience with Cyberarc, Checkpoint Firewall, Service Now, Confluence, Jira, IRM Tool, Avocent DSView
- Virtualization: Manage IPC Cloud.
Senior Onsite System Engineer
Damovo Deutschland GmbH
11.2019 - 12.2021
Technical handling of incidents, changes, as well as remote / onsite managed services for Union Investment
- (Cisco CUCM, UCCE, ASC Voice Recording, and Right Fax solution)
- Execution and / or coordination of installations, implementations, and integration services in the field of Cisco collaboration
- Preparation of specific documentation and its maintenance
- Use of network monitoring solutions
- Escalation management with vendors & creation of specific documentation
- Installation / configuration of Videoconferences Endpoints
- Participation in the on-call Service 24/7.
VoIP Network Engineer
Europeer Exchange GmbH
04.2018 - 09.2019
- Configuration and monitoring of the voice and collaboration network (SIP & TDM connections)
- Troubleshoot Voice incidents failures with Carrier Partners
- Level 2 Incident Management Specialist for troubleshooting all voice related incidents
- Implementation of new SIP trunks on Genband SBCs.
Senior Network Engineer
Orange Business Services
10.2014 - 02.2018
Level 2 NOC Engineer troubleshooting Cisco related voice, Network, and Security incidents
- Dedicated level 2 Network Engineer supporting American customer 'Flowserve'
- Senior Network Engineer and acting as Level 1 Escalation Manager and engage crises management process if needed on that level
- (Starting from 01.2016)
- Owns the chronic and complex problems / incidents and drive those cases for quick and efficient solution
- Provide technical assistance to Customer Service Management organization for the creation of the root cause analysis (RCA)
Education
Bachelor of Communications Engineering - Electrical, Electronics And Communications Engineering
Canadian International College
Egypt09.2011
Skills
- Cisco Unified Communication Manager Products
- Videoconference, IPC Trader Phones
- ASC & NICE Voice Recording
- SBC Ribbon Core 5400
- Remote and Onsite Support
- Asset Governance Process Documentation
- Network Troubleshooting
- Telecom Billing Systems
- Unified Communications
- Interactive Voice Response IVR
- Telephony security
- Audio codecs
- SIP Trunking
- Technical Troubleshooting
- Application security, Asset Governance Process
- Digital Certificates Management
- Endpoint Protection Platforms
- Network Security Management
- Data Loss Prevention
- Vulnerability Assessment
- Multi-Factor Authentication
- Penetration Testing
- Identity and Access Management
Certification
- Achieved Cisco CCNP Collaboration CLCOR 350-801. (ID:13705808 - 03/2021)
- Achieved Cisco CCNP Collaboration Application (CLICA) 300-810. (03/2021)
- Managing Microsoft Team MS-700. (Online Course - 04/2021)
- Introduction to Cloud Computing. (ING - 05/2022)
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)
Timeline
Expert Voice Engineer III
ING
12.2021 - Current
Senior Onsite System Engineer
Damovo Deutschland GmbH
11.2019 - 12.2021
VoIP Network Engineer
Europeer Exchange GmbH
04.2018 - 09.2019
Senior Network Engineer
Orange Business Services
10.2014 - 02.2018
Bachelor of Communications Engineering - Electrical, Electronics And Communications Engineering
Canadian International College
- Achieved Cisco CCNP Collaboration CLCOR 350-801. (ID:13705808 - 03/2021)
- Achieved Cisco CCNP Collaboration Application (CLICA) 300-810. (03/2021)
- Managing Microsoft Team MS-700. (Online Course - 04/2021)
- Introduction to Cloud Computing. (ING - 05/2022)
Residencypermit
Permanent Residency (Niederlassungserlaubnis 18c)
Personal Information
- Date of Birth: 11/20/1989
- Nationality: Egyptian
- Driving License: B
- Marital Status: Single
Residencypermit
Permanent Residency (Niederlassungserlaubnis 18c)
Personal Information
- Date of Birth: 11/20/1989
- Nationality: Egyptian
- Driving License: B
- Marital Status: Single
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