ISMAIL ILKAY CELIK

• Position: Company Manager at Adams Germany GmbH

As the Company Manager at Adams Germany GmbH, a firm specializing in the international trade of industrial machinery parts, I oversee the entire management and operations of the company. My responsibilities extend across strategic planning, operational efficiency, and managing the full import and export process, including customs procedures. I ensure the efficient execution of international trade operations, in compliance with global regulations.

Additionally, I am in charge of team recruitment and development, focusing on attracting, retaining, and nurturing top talent to meet our strategic objectives. My role also encompasses the management of the company's administrative tasks, ensuring smooth and efficient business operations. This involves overseeing legal and regulatory compliance, financial management, and upholding exceptional customer service standards. Through my leadership, the company strives for continuous improvement, sustainability, and maintaining a competitive position in the market.

Additionally, I am responsible for the entire coordination and management of the company's purchasing and sales operations. This role involves making critical decisions to optimize the company's supply chain strategies, thereby enhancing the efficiency and profitability of business processes. My responsibilities also include managing customer relationships, interacting with suppliers, setting sales targets, and implementing strategies to achieve these targets.

• Developed and implemented strategies to improve customer service experience.
• Organized staff meetings, trainings, and team building activities.
• Monitored performance of team members to ensure quality standards are met.
• Established effective communication systems between departments.
• Analyzed financial data to create budget plans for the organization.
• Ensured compliance with legal regulations in all areas of operations.
• Created efficient processes for managing daily operations of the company.
• Maintained records of personnel-related data such as hiring, termination, leaves.
• Resolved conflicts among employees by facilitating constructive conversations.
• Developed strategies to increase productivity levels across teams in the organization.
• Implemented initiatives aimed at improving operational efficiency within the workplace.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Evaluated individual and team business performance and identified opportunities for improvement.

Position: Company Manager at Adams Turkey Danışmanlık İth.İhr.Tic.Ltd.Şti

Description:In my previous role as the Company Manager at Adams Turkey Danışmanlık İth.İhr.Tic.Ltd.Şti, I was instrumental from the company's inception, taking charge of establishing and leading the organization through its development and operational phases. My responsibilities were broad and encompassed both the strategic and operational aspects of the business. This included spearheading the formation and management of a cohesive team, ensuring the company’s administrative and financial operations were conducted efficiently and effectively.

My duties also involved overseeing the entire sales and purchasing processes, ensuring that all transactions aligned with the company's strategic goals and market demands. I played a key role in team management, fostering an environment that promoted growth, collaboration, and high performance. My leadership in these areas was pivotal to the company's establishment, growth, and success in the competitive market.

• Developed and implemented strategies to improve customer service experience.
• Formulated policies that promote company culture and vision.
• Organized staff meetings, trainings, and team building activities.
• Monitored performance of team members to ensure quality standards are met.
• Assigned tasks and delegated responsibilities to staff accordingly.
• Established effective communication systems between departments.
• Prepared reports on employee performance and progress of projects.
• Analyzed financial data to create budget plans for the organization.
• Ensured compliance with legal regulations in all areas of operations.
• Created efficient processes for managing daily operations of the company.
• Reviewed customer feedback surveys to identify areas of improvement.
• Provided guidance and support to employees regarding their roles within the company.
• Maintained records of personnel-related data such as hiring, termination, leaves.
• Liaised with vendors for procurement of supplies and equipment needed for operations.
• Resolved conflicts among employees by facilitating constructive conversations.
• Maintained up-to-date knowledge about industry trends and best practices.
• Developed strategies to increase productivity levels across teams in the organization.
• Implemented initiatives aimed at improving operational efficiency within the workplace.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Minimized staff turnover through appropriate selection, orientation and training.
• Maintained adequate staffing to meet objectives within budget.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Conducted quality, timely performance feedback and performance appraisals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Trained employees on additional job positions to maintain coverage of roles.
• Created training modules and documentation to train staff.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Entered time and attendance logs in preparation for payroll.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Assigned work and monitored performance of project personnel.
• Produced thorough, accurate and timely reports of project activities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Analyzed business performance data and forecasted business results for upper management.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training and teambuilding activities.

Position: Sales Manager at Adams LLC Turkey

Description:Beginning my journey at Adams LLC Turkey as a Sales Representative, I demonstrated exceptional performance, dedication, and a series of notable achievements over time. Recognized for my efforts and results by the company owner, I was promoted to the position of Sales Manager. In this pivotal role, I directly managed various sales target activities, spearheading initiatives that significantly contributed to meeting and surpassing our goals. My leadership not only resulted in enhanced sales performance but also fostered the development of strong sales skills within my team. This experience allowed me to gain profound professional expertise in the field, enhancing my abilities in strategic sales planning, team management, and achieving ambitious sales targets. My tenure as Sales Manager was marked by a proactive approach to sales strategy, cultivating a high-performing team, and consistently delivering results that drove the company's success.

• Identified and developed new markets for products or services.
• Developed and implemented sales strategies to increase market share.
• Established relationships with key clients, while maintaining existing customer base.
• Created and presented monthly reports to management on sales performance.
• Collaborated with marketing team to create promotional materials for target customers.
• Managed daily operations of sales department, including supervision of staff members.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Researched potential customers using various sources such as public records, web searches.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Performed analysis of current processes within the sales department to identify areas needing improvement.
• Implemented process changes designed to streamline workflow within the department.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Maintained accurate records of all transactions between customers and company representatives.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Achieved company growth and brand development through market expansion and sales.
• Analyzed business and sales targets using critical problem-solving skills.
• Prepared sales production reports for senior management.
• Developed and implemented new sales strategies to update product lines.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Prospected for new business using databases and other strategies to generate sales.
• Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
• Analyzed competitors' successes and failures, evaluating impact on market.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Coached, developed and motivated team to achieve revenue goals.
• Directed and coordinated products, services and sales activities.
• Supported sales team members to drive growth and development.
• Determined price schedules and discount rates.
• Conducted market research and reported on competitors.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Used change methodologies to increase sales and led projects for increased productivity.
• Prepared budgets and approved budget expenditures.

Position: Sales Representative at Adams LLC Turkey

Description:Hired by the owner of Adams LLC Turkey to learn and develop within the role, my journey as a Sales Representative was foundational and enriching. With a background in Industrial Electronics, complemented by my knowledge of Turkey's customs regulations, sales experience, and technical skills, I was perfectly positioned to contribute to the company's focus on the import and export of industrial equipment. My education and prior experiences equipped me to excel in this role, where I efficiently managed the entire sales process from drafting proposals for clients within Turkey to overseeing the customs procedures for successfully closed deals.

I was instrumental in coordinating with the relevant authorities to ensure the smooth administrative processing of our products, from purchase to delivery to the customer's doorstep. My ability to monitor and manage the entire lifecycle of our products' sales process demonstrated not only my dedication but also my capability to contribute significantly to the company's objectives. My tenure as a Sales Representative was marked by successful projects, showcasing my skills in navigating complex sales channels and regulatory landscapes, ultimately fostering the growth and expansion of our market presence in Turkey.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Analyzed customer feedback to improve products and services.
• Provided technical support for customers using the company's products or services.
• Maintained accurate records of all sales and prospecting activities.
• Researched competitors' products, prices, and sales techniques.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Negotiated pricing contracts with customers to maximize profits.
• Collaborated with other departments such as marketing, finance, logistics.
• Identified opportunities for cross-selling additional products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Adhered to established policies and procedures when handling customer accounts.
• Managed inventory levels by ordering sufficient stock for each account.
• Reviewed monthly performance against targets set by management team.
• Utilized CRM software tools to track progress of each sale cycle stage.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Assisted in developing promotional materials such as flyers, brochures.
• Recommended changes in products and services based on customer feedback.
• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Contacted new and existing customers to outline benefits of products.
• Fostered relationships with customers to expand customer base and retain business.
• Created successful strategies to develop and expand customer sales.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Monitored customer order process and addressed customer issues.
• Adhered to company initiatives and achieved established goals.
• Demonstrated product features to align with customer needs.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Improved overall customer purchasing experiences to promote steady revenue.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Leveraged CRM system to manage sales activities and track sales performance.
• Greeted customers to determine wants or needs.
• Recommended merchandise to customers based on needs and preferences.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Computed purchases and received and processed cash or credit payment.
• Recommended, selected and located merchandise based on customer desires.

Position: Founder & Online Sales Manager at Çelik Bilişim (while attending Kırklareli University)

Description:Following the successful establishment and operation of Çelik Bilişim, my entrepreneurial journey took a new direction as I decided to pursue higher education to further enhance and strategize my business operations. Recognizing the necessity of a formal education in Industrial Electronics, I passed the university entrance exams and was admitted to Kırklareli University in the Industrial Electronics program. Consequently, I transferred the management of Çelik Bilişim’s physical store to my father, retaining oversight of the business’s burgeoning online sales operations.

During my university studies, I actively engaged in expanding Çelik Bilişim’s presence in the digital marketplace, setting up online stores for various products. This venture was not only a testament to my ability to adapt to and capitalize on the opportunities presented by the digital age but also an effort to complement my academic pursuits with practical business experience. While acquiring specialized knowledge in industrial equipment, I simultaneously explored and implemented import and export activities for these products online, effectively balancing my academic responsibilities with my entrepreneurial endeavors.

• Developed and implemented business plan to grow company revenue.
• Established relationships with vendors and suppliers to secure materials at competitive prices.
• Created brand awareness campaigns to increase customer base.
• Analyzed market trends and competitor data to inform product development initiatives.
• Implemented safety procedures across all departments of the organization.
• Directed research efforts related to product design or customer service improvements.
• Performed quality assurance checks on products prior to shipment or delivery.
• Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
• Monitored customer feedback through surveys or focus groups in order to improve customer experience.
• Conducted regular audits of operational processes in order to identify areas for improvement.
• Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
• Coordinated with external auditors during annual reviews of financial statements.
• Kept records for production, inventory, income and expenses.
• Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
• Set pricing structures according to market analytics and emerging trends.
• Identified potential solutions to issues and implemented tactics to promptly resolve.
• Led startup and creation of operational procedures and workflow planning.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Developed marketing strategies for products and services to boost sales and brand awareness.
• Developed business plans to successfully finance business ventures.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented successful business strategies to increase revenue and target new markets.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Monitored progress by establishing plans, budgets and measuring results.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Implemented campaigns and promotions to help with developing goods and services.

• Position: Founder & Technician at Çelik Bilişim
  
  Description:
  Upon graduating from high school, I embarked on an entrepreneurial journey by establishing Çelik Bilişim, a venture that specialized in computer technical services. This initiative was born out of my personal passion and curiosity for computer technology, encompassing repairs, maintenance, and sales of computers, laptops, and various peripheral devices. My venture into this field yielded high-quality and reliable results, driven by my dedication to excellence and a keen interest in advancing within this domain.
  
  Recognizing the limitations of my knowledge in the rapidly evolving information age, I sought to expand my expertise through attending various courses and seminars. This self-improvement effort significantly enhanced my skills, enabling me to perform equipment repairs at a professional level, thereby achieving a sustainable income. My role at Çelik Bilişim was multifaceted, involving repair work, technical support, customer service, and managing the administrative tasks of the business I owned. Managing the entire operation single-handedly, I gained invaluable experience and practical knowledge, laying a solid foundation for my future endeavors in the tech industry.
• Developed and implemented business plan to grow company revenue.
• Identified and recruited new staff members to support company operations.
• Analyzed market trends and competitor data to inform product development initiatives.
• Implemented safety procedures across all departments of the organization.
• Performed quality assurance checks on products prior to shipment or delivery.
• Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
• Provided guidance on legal matters involving employment laws or intellectual property rights issues.
• Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
• Conducted regular audits of operational processes in order to identify areas for improvement.
• Monitored customer feedback through surveys or focus groups in order to improve customer experience.
• Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
• Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
• Coordinated with external auditors during annual reviews of financial statements.
• Participated in strategic planning sessions regarding long-term goals for growth of the company.
• Kept records for production, inventory, income and expenses.
• Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
• Set pricing structures according to market analytics and emerging trends.
• Identified potential solutions to issues and implemented tactics to promptly resolve.
• Led startup and creation of operational procedures and workflow planning.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Developed marketing strategies for products and services to boost sales and brand awareness.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Hired specialists or consultants to review company's compliance with federal, state and local laws.
• Participated in conferences and trade shows to introduce company products and services.
• Developed business plans to successfully finance business ventures.
• Implemented successful business strategies to increase revenue and target new markets.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Monitored progress by establishing plans, budgets and measuring results.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.