Ismari Santana
Newark
Summary
Seasoned, Certified Pharmacy Technician with 10-plus years of experience in retail and specialty pharmacy. Well-versed in all aspects of pharmacy operations. Strong leadership and communication skills. Recognized for high productivity and efficient task completion. Bilingual in Spanish and English.
Overview
13
13
years of professional experience
Work History
Specialty pharmacy Certified Technician
Biotek Remedys
New Castle
10.2022 - Current
- Inspecting that dosage, instructions, and medications are correct.
- Place orders for supplies according to the demand needed.
- Trained new technicians on standard operating procedures and safety protocols.
- Managed inventory levels and restocked pharmaceutical supplies regularly.
- Collaborated with healthcare team to ensure patient safety and care continuity.
- Provided support during audits by ensuring documentation met required standards.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
New Castle
10.2017 - 10.2022
- Certified as a vaccinator of COVID-19 and flu vaccinations.
- Testing of patients for COVID-19.
- Organizing inventory files.
- Immunization record-keeping.
- Resolving insurance issues for patients
- Schedule staff hours on a weekly basis.
- Trained new pharmacy technicians in procedures and best practices.
- Resolved customer inquiries and provided excellent service to enhance patient experience.
- Resolved billing issues with insurance companies efficiently.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Media
01.2014 - 10.2017
- Processed prescription orders accurately using pharmacy management software.
- Handled customer inquiries and provided exceptional service to patients.
- Participated in continuing education programs designed to enhance job knowledge.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Certified Pharmacy Technician
Walgreens Pharmacy
Talleyvillle
10.2012 - 12.2013
- Assisting pharmacist with clerical duties
- Greet patients
- Process third party insurance claims
- Translating of prescription sig codes
- Accurately fill prescription and enter data into computer
- Comfortable with working at any point in the chain-of-command
- Excellent customer service skills
Education
Pharmacy Technician - National Certification
Delaware Technical and Community College
Wilmington, DE04.2011
Business Computers - Certification
Delaware Skills Center
Wilmington, DE03.2003
Liberal Arts -
Eastern University
St. Davids, PA04.1996
Skills
- Excellent verbal and written communication skills
- Self-motivated
- Organizational skills
- Ability to manage multiple priorities
- Problem-solving skills
- Adaptable to learning new systems in a practice environment
- Team collaboration
- Training and development
- HIPAA compliance
- Inventory supply monitoring
- Calculating insurance coverage
- Staff training and development
Timeline
Specialty pharmacy Certified Technician
Biotek Remedys
10.2022 - Current
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2017 - 10.2022
Senior Certified Pharmacy Technician
Walgreens Pharmacy
01.2014 - 10.2017
Certified Pharmacy Technician
Walgreens Pharmacy
10.2012 - 12.2013
Pharmacy Technician - National Certification
Delaware Technical and Community College
Business Computers - Certification
Delaware Skills Center
Liberal Arts -
Eastern University