Issa Imam

Dispatch Coordinator

African Gas & Oil Company Limited

Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
Responded to high volume of phone and email requests to provide logistics information.
Monitored flow of paperwork and directed information to appropriate departments.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Managed customer accounts and invoicing.
Scheduled and organized delivery routes.
Preserved accurate records of dispatched orders, deliveries and receipts.
Monitored vehicle locations to coordinate timely arrivals.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Received new orders, prepared documentation, and assigned personnel.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.

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