Strategic Learning & Development Program Manager with 7 years of expertise in Global Learning Operations. Proven track record in designing and implementing innovative training strategies driving organizational growth and employee development. Successfully led market expansions, global learning programs, and standardized training frameworks resulting in measurable operational improvements.
Key achievements:
• Led marketplace launches in Netherlands, Poland, and Sweden
• Designed Internal Language Training Program leveraging 72 internal experts across 4 languages, reducing external training costs by 90% (€130,200 to €8,600)
• Built Subject Matter Expert Accelerator Program addressing capability gaps for 1,078 associates, reducing role ramp-up time by 50% and achieving 85% success in technical assessments
• Implemented Learning Forums Program engaging 4000+ global employees
• Developed comprehensive upskilling curriculum in Business Acumen, Technical Literacy, and Strategic Problem Solving
• Created virtual onboarding solution during pandemic, onboarding 1700+ professionals globally (2016-2021)
• Reduced new hire training duration by 70% through standardized frameworks
• Improved team productivity by 19% and quality metrics by 25%
• Built and certified 450+ process trainers and 250+ mentors globally
MANAGING OPERATIONS
• Coordinated large-scale training initiatives for RBS, including new program launches, marketplace launches, and new hire onboarding
• Developed Language Training Program (LTP) leveraging internal expertise of 72 trainers across German, French, Spanish, and Italian languages. Program features three specialized tracks (Fundamentals, Professional Communication, Advanced Business), reducing external training dependency while maintaining 85% participant satisfaction
• Created comprehensive SME Accelerator Program addressing technical and business capability gaps for 1,000+ associates. Ten-month curriculum combines technical skills (SQL, Python, ML) with business acumen development, resulting in 50% faster role transitions and 80% project implementation success rate
• Launched Learning Forums Program for 4000+ worldwide RBS employees, achieving Net Promoter Score (NPS) of 65 vs 50 target and average feedback of
4.86/5. Program implemented based on 20 identified leadership expectations and skills gaps
• Coordinated process training digitization for 250 tasks, reducing classroom training time by 80% and improving assessment results to 91% vs 80% target
• Coached and certified 50 Master Trainers and Expert Mentors for RBS WW. As training brand ambassadors, they supported the operations with training and certifying 300+ process trainers and mentors to ensure NHs readiness for success
QUALITY & PROCESS EXCELLENCE
• Certified 450+ process trainers and 250+ mentors globally
• Improved new hire productivity by 19% and QA results by 25% through a mentoring program launched on 200 processes
COMMUNICATION TO STAKEHOLDERS
• Created automated reporting mechanism for leadership on training activities and outcomes
• Incorporated latest learning technologies and platforms to enhance training experiences
MANAGING OPERATIONS
• Led launches of RBS operations in Netherlands, Poland and Sweden, onboarding 150+ new hires
• Developed first virtual induction program, reducing classroom time from 5 days to 1 day
• Onboarded 1,000+ new hires across multiple countries with 95% assessment scores vs 80% target
QUALITY & PROCESS EXCELLENCE
• Implemented worldwide upskilling program for 500+ facilitators on topics like Content Design, Program Effectiveness, Adult Learning, Microlearning
• Reduced new hire ramp-up time from 12 to 7 weeks through standardized mentoring
• Developed training programs for 50+ managers on leadership skills
COMMUNICATION TO STAKEHOLDERS
• Served as escalation point for site-level decisions and partnered with leadership to address local and regional needs
• Conducted training sessions for 700+ new hires in RBS Romania
• Designed engaging training content and standardized new hire ramp-up to maximize productivity
• Evaluated training effectiveness and refined learning tools
• Identified training talent and developed facilitation skills among operations teams
• Evaluated training effectiveness and provided feedback to improve programs
• Performed data analysis, root cause analysis, and client support
• Handled medium-scale process improvement projects
• Mentored and trained associates on processes
• Ensured accurate and timely cataloging of products
• Performed audit tasks with high levels of accuracy and productivity
Project management
Manager Resurse Umane
Manager Resurse Umane
Trainer
Driving License Category B