Iuliana Soficaru

Operations & Strategy Management Investor Relations & Fundraising Grant Management Program & Business Operations

• Developed and implemented Standard Operating Procedures (SOPs) for key operational areas, including:
• Customer Acquisition – Streamlined lead generation and conversion strategies.
  Customer Experience Enhancement – Established frameworks to improve client satisfaction and retention.
  Financial Processes – Standardized accounting, payroll, and financial reporting.
  Office Management – Ensured operational efficiency across departments.
  
• Cultivated and maintained strong investor relationships, fostering open communication and trust.
• Led fundraising initiatives, aligning business objectives with investor expectations.
• Managed and optimized the grant application process, including:
• Conducting thorough research and ensuring strategic alignment.
  Crafting compelling proposals to maximize funding opportunities.
  
• Coordinated the Watergenics Fellowship Program, overseeing recruitment, execution, and impact measurement.
• Led incorporation efforts in North & South America, setting up payroll, compliance, and operational structures.
• Managed business trips, reporting, and marketing materials to support strategic growth initiatives.
• Managed UX development and marketing material coordination, ensuring brand consistency and user engagement.

• Optimized warehouse operations, reducing waste and maximizing space utilization for improved efficiency.
• Managed high-volume periods, strategically allocating resources to maintain seamless workflows and ensure on-time product delivery.
• Developed and implemented employee training programs, enhancing skill sets and boosting overall team productivity.
• Redesigned storage layouts, increasing accessibility and streamlining retrieval processes to improve operational efficiency.
• Established and enforced safety protocols, significantly reducing workplace accidents and fostering a safer work environment.

• Designed, implemented, and enhanced company-wide quality standards, including Supplier Management, Recall Procedures, Bio Certification, Internal & External Audits, CAPA, Cold Chain Management, and Sanitation Protocols.
• Developed and enforced Standard Operating Procedures (SOPs) to ensure compliance and operational consistency.
• Led employee training, coaching, and performance management, fostering a culture of quality and continuous improvement.
• Maintained quality KPIs, successfully keeping the quality incident rate below 1%.
• Collaborated with the Expansion Team, reviewing and developing operational standards for 25+ warehouses to ensure business compliance.
• Conducted site inspections, identifying potential health hazards and implementing immediate corrective actions.
• Reduced workplace injuries through the development and execution of comprehensive safety programs and policies.

• Ensured target KPIs are met: top 10 % performing WH
• Managed team and working schedules, interviewed new team members, guaranteed compliance and safety standards.
• Redesigned warehouse layout to optimize processes, tested new processes.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.

• Supervised shipping and receiving, distribution, and workplace safety, for riders and Warehouse staff.
• Supervised warehouse operations by managing employees during shifts.
• Completed daily operations on time and maintained high standards of accuracy.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Ensure optimal product quality and high customer satisfaction.

• Collaborated for different marketing projects (large scale or mini projects)
• Ensured that all deadlines are met
• Followed up with clients on specific projects.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Proofread and edited documents for accuracy and grammar.
• Streamlined project management processes for improved efficiency and timely completion of tasks.

• Designed the class syllabus
• Prepared the class materials
• Consulted with the students for assignments and presentations
• Graded final assignments.