IVAN DIAN

Led project initiatives within indirect tax environment to achieve compliance and efficiency.
Collaborated with tech teams on implementations, including writing and reviewing business requirement documents and conducting UATs.
Managed a team of Tax Analysts to enhance productivity and accuracy in reporting.
Conducted tax-audit activities to identify areas for improvement and ensure compliance.
Drove enhancements in reporting activities to support data-driven decision-making.
Spearheaded continuous improvement initiatives to optimize processes and reduce inefficiencies.
Facilitated individual and team performance enhancements through targeted coaching and feedback.
Reviewed and developed KPIs to measure success and drive accountability.

Led team of over five Tax Analysts to enhance operational efficiency.
Participated in operational excellence initiatives to drive process improvements.
Maintained metrics and reports to assess process enhancements.
Engaged in ongoing tax audit activities to ensure compliance.
Conducted basic product taxability research across various categories.
Facilitated discussions on individual development and performance metrics.
Collaborated with other team leads and managers across EU and US regions.

Co-led a team of 10 collection analysts to enhance operational effectiveness.
Prepared regular and ad-hoc reports for business unit analysis.
Participated in cross-functional projects and user acceptance testing (UAT).
Compiled audit backups to ensure compliance with standards.
Acted as escalation point for team members and stakeholders.
Conducted regular meetings with Slovak and UK management to address operational issues.
Facilitated communication between management and internal/external customers regarding progress.

Managed assigned portfolio of customer accounts to ensure timely payments and satisfaction.

complex oversight of grocery store operations, warehouse management, personnel, pricing strategies and fundamental accounting

Providing Tier 2 technical support for Telco products (similar to Magio) - US Market