Ivana Dichovska
IT Operations Team Lead
Zorneding
Summary
Security enthusiast with excellent background in network infrastructures and underlying protocols with proven implementation history.
Detail-oriented team player with strong organizational skills reflected in the ability to reliably handle multiple projects simultaneously.
Strong believer in the benefits that the standards and frameworks provide to the organization implementing them.
Overview
15
15
years of professional experience
6
6
Certificates
2
2
Languages
8
8
years of post-secondary education
Work History
IT Operations Lead
CRX Markets AG
01.2023 - Current
- Leading IT support team in alignment with Company values, principles and business objectives.
- Leading Internal Audit team in conducting Internal Audit against ISO27001
- Coordinating the DORA implementation team in achieving compliance with the regulation.
- Coordinating in-house IT projects, prioritization on workload and resource capacity planning.
- Collaborating closely with CISO in improving IT security posture.
- Liaising closely with stakeholders from various departments to gather feedback about their experiences using company-wide technology solutions, leading to the identification of areas for improvement and potential action plans
- Reducing operational costs through continuous improvement initiatives and cost-saving measures.
Network Engineer
CRX Markets AG
06.2021 - 01.2023
- Performing forensic analyses on security incidents together with CISO.
- Managing the M365 stack.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Maintained compliance with industry regulations by regularly auditing network security measures and addressing vulnerabilities as they were discovered
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of equipment.
- Maintaining local Infrastructure of Switches, Next Generation Firewalls, Access Points.
Technical Project Manager
Kernel Makedonija
05.2013 - 08.2015
- Established and maintained professional relationships with mainly external stakeholders.
- Developed and maintained of internal processes.
- Conducting yearly Internal Audits against ISO27001
- Supported implementation of ISO 22301:2012 - Business Continuity Management and conducting Internal Audit against the standard
Network Engineer
Kernel Makedonija
10.2009 - 05.2013
- Creating flexible network solutions with high focus on security, tailored to fit customers' needs.
- Providing support and maintenance.
- Providing training to the clients not only at the project handover, but also in field of Network Security as a Fortinet Certified Trainer.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Active Participation in ISO 27001 implementation
- Mentored interns in various aspects of Network Engineering while encouraging them to explore new ideas and technologies within the field
Education
Master of Science - Information Technologies, Project Management
Universty Ss Cyril And Methodius
Skopje, Macedonia 10.2012 - 05.2016
Bachelor of Science - Technologies, Telecommunications
Universty Ss Cyril And Methodius
Skopje, Macedonia 10.2005 - 11.2009
Skills
Great presentational skills with ability to explain complex technical topics in simple way
Ability to consider multiple aspects of problems in order to get to the root cause
Meticulous in planning tasks that need to be executed
Certification
ISO/IEC 27001 Lead Auditor
Timeline
ISO/IEC 27001 Lead Auditor
02-2024
ISO/IEC 27001 Lead Implementer
01-2024
IT Operations Lead
CRX Markets AG
01.2023 - Current
Certified in Cybersecurity (CC) - (ISC)²
11-2022
Network Engineer
CRX Markets AG
06.2021 - 01.2023
ISO 27001:2013 Internal Auditor - Advisera Expert Solutions Ltd
02-2021
Technical Project Manager
Kernel Makedonija
05.2013 - 08.2015
Master of Science - Information Technologies, Project Management
Universty Ss Cyril And Methodius
10.2012 - 05.2016
Network Engineer
Kernel Makedonija
10.2009 - 05.2013
Bachelor of Science - Technologies, Telecommunications
Universty Ss Cyril And Methodius
10.2005 - 11.2009
Languages
English
German B1 -B2
Courses and Training
CISA - Certified Information Systems Auditor - Ongoing