Ivaylo Ivanov
Silistra
Summary
I strive to be as effective as possible in my work, while strictly following the company's procedures, ethical principles, and standards.
Overview
9
9
years of professional experience
Work History
First Officer
Compass Cargo Airlines
Sofia
03.2024 - Current
- First Officer on Boeing 737-800NG
Service Advisor
PKW, LKW, Mercedes-Benz - Silver Star Retail EAD
Sofia
03.2021 - 05.2022
- Customer vehicle reception and initial intake.
- Preparation of work orders, use of specialized service management software, consultation of technical service information, and assessment of the appropriate application of standard labor times when processing service requests.
- Compliance with the rules, procedures, and quality standards of the automotive brand represented, while maintaining loyalty to the company and a professional attitude toward current and prospective customers.
- Coordination and approval of repair activities, including agreement on the financial terms related to the vehicle reception and handover process.
- Issuing invoices and preparing detailed repair quotations.
- Direct communication with vehicle owners, fleet managers, and transport supervisors from companies operating in the automotive transport sector and other business areas.
- Maintaining a professional, responsible, and customer-oriented approach throughout the entire service process.
- Documenting the vehicle service and repair process through specialized software, with the purpose of providing customers with video evidence, improving transparency, strengthening customer communication, and clearly demonstrating identified faults.
- Ensuring compliance with the vehicle's technical specifications and monitoring for any non-standard or unauthorized modifications.
- Achievement of assigned targets, including the promotion and sale of services offered by the automotive brand I represent.
- Preparation of reports and documentation in accordance with the responsibilities and requirements of my position.
- Completion of all assigned tasks with full transparency, accuracy, and accountability.
- Compliance with the quality standards of the company and the represented brand, while maintaining a professional attitude toward customers and colleagues.
- Application of knowledge and skills acquired during the work process in order to ensure effective and consistent performance.
- Consistent effort to achieve the highest possible level of customer satisfaction.
Warranty Specialist
Mercedes-Benz - Silver Star Retail EAD
Sofia
07.2019 - 03.2021
- Organization and processing of repairs carried out under warranty.
- Ensuring compliance with warranty policies and verifying the correct execution of warranty repairs.
- Storage and management of photos, video materials, and other supporting evidence related to identified faults.
- Completion and closure of the work process in accordance with internal procedures.
- Management and coordination of the warranty process.
- Achievement of assigned targets, including the promotion and sale of services offered by the automotive brand I represent.
- Preparation of reports and documentation in accordance with the responsibilities and requirements of my position.
- Completion of all assigned tasks with full transparency, accuracy, and accountability.
- Processing, ordering, and submission of warranty protocols in accordance with the rules and requirements of Daimler AG.
- Compliance with the quality standards of the company and the represented brand, while maintaining a professional attitude toward customers and colleagues.
- Application of knowledge and skills acquired during the work process to ensure effective, accurate, and consistent performance.
Technical Assistant
Mercedes-Benz - Silver Star Retail EAD
Sofia
10.2018 - 07.2019
- Organization and procurement of spare parts.
- Collaboration and coordination with the company's business partners and suppliers.
- Support of service operations and the overall workflow within the workshop.
- Ordering spare parts, receiving and registering them in stock, processing the relevant accounting documentation, and issuing automotive parts for service and repair activities.
Technical Assistant
Mercedes-Benz - Silver Star Retail EAD
Sofia
12.2017 - 05.2018
- Organization and procurement of spare parts.
- Collaboration and coordination with the company's business partners and suppliers.
- Support of service operations and the overall workflow within the workshop.
- Ordering spare parts, receiving and registering them in stock, processing the relevant accounting documentation, and issuing automotive parts for service and repair activities.
Education
Master - Management of Transport
Technical University of Sofia
Sofia, Bulgaria2026
ICAO English 5 - An integrated ATPL(A) training course successfully completed within 16 months.
FlyBy Aviation Academy
09.2022
Bachelor -
University of Economics - Varna
Varna, Bulgaria08.2018
ATPL(A) -
Flyby Aviation Academy
Burgos, Spaim02.2024
Skills
- Mechanical aptitude
- Diagnostic skills
- Client communication
- Technical documentation
- Crew coordination
- Flight monitoring
- Regulatory knowledge
- Aircraft systems
- Aircraft performance
- Instrument proficiency
- Crew resource management
- Aeronautical knowledge
- Weather analysis
- Emergency procedures
- Aviation safety
References
Captain PHILIPP HECKER, COMPASS CARGO AIRLINES, phil737@web.de, +491637374008
Hobbies and Interests
- Passionate about motorsports and actively participate in endurance karting races, including 4-hour, 12-hour, and 25-hour events in Bulgaria.
- Enjoy spending time in nature and going out with friends whenever the weather allows.
Timeline
First Officer
Compass Cargo Airlines
03.2024 - Current
Service Advisor
PKW, LKW, Mercedes-Benz - Silver Star Retail EAD
03.2021 - 05.2022
Warranty Specialist
Mercedes-Benz - Silver Star Retail EAD
07.2019 - 03.2021
Technical Assistant
Mercedes-Benz - Silver Star Retail EAD
10.2018 - 07.2019
Technical Assistant
Mercedes-Benz - Silver Star Retail EAD
12.2017 - 05.2018
Master - Management of Transport
Technical University of Sofia
ICAO English 5 - An integrated ATPL(A) training course successfully completed within 16 months.
FlyBy Aviation Academy
Bachelor -
University of Economics - Varna
ATPL(A) -
Flyby Aviation Academy