Ivona Saveska Shurdoski
Dispatcher - Transport Manager
Velbert
Summary
Achieved significant customer satisfaction improvements at BZ Group - Macedonia by expertly coordinating 60+ drivers and leveraging dispatch software skills. Demonstrated exceptional problem-solving and customer relations abilities, enhancing dispatcher efficiency and ensuring on-time deliveries. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Transportation Dispatcher
BZ Group - Macedonia
2018.11 - 2023.07
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled and dispatched drivers to locations in USA
- Provided training and guidance to new dispatchers.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 60+ drivers to accomplish daily delivery requirements.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Participated in interdepartmental meetings to discuss business objectives and align operational strategies accordingly.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Supervised a team of dispatchers, promoting teamwork while delegating tasks effectively based on individual strengths and workload capacity.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
High School Diploma -
Dr. Ibrahim Temo
Struga, Macedonia 2008.09 - 2012.06
Bachelors - Foreign Languages And Literatures
Ss. Cyril And Methodius
Skopje Macedonia 2001.04 -
Skills
Dispatch Software Familiarity
Languages
Macedonian
Advanced (C1)
Serbian
Advanced (C1)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
German
Beginner (A1)
Timeline
Transportation Dispatcher
BZ Group - Macedonia
2018.11 - 2023.07
High School Diploma -
Dr. Ibrahim Temo
2008.09 - 2012.06
Bachelors - Foreign Languages And Literatures
Ss. Cyril And Methodius
2001.04 -
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