Ivy Laica De Castro
Zweibrücken
Summary
Driven Document Controller touting more than a year of success in digital file management. Proven history of streamlining procedures and mentoring team members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Project Control Services Associate
Accenture Philippines
304 Filinvest Ave, Alabang, Muntinlupa, Metro Manila 1781, Philippines
10.2021 - 02.2023
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Established and managed document distribution matrix and document control register.
- Transmitted documents, organized revisions and tracked changes.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Worked with internal team members to remedy issues with preemptive solutions.
Administrative Specialist
Sun Life Of Canada Phils Inc (Sun Life Assurance)
M Paulino Street, San Pablo City, Laguna, 4000, Philippines
03.2021 - 09.2021
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Prepared project documents, reports and brochures.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Senior Document Controller
Fujimoldphilippines Incorporated
Millenium Drive, Light Ind Sci Pk Phils 3, Santo Tomas, Batangas, Philippines
10.2019 - 12.2020
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Established and managed document distribution matrix and document control register.
- Checked blueprints and drawings for accuracy and completeness.
- Managed technical documentation flow of engineering, project management and construction activities.
- Created project control documentation to support needs of important projects.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
Bank Teller
CARD SME Bank, Inc.
120 M. Paulino Corner Burgos Streets, San Pablo City, Laguna, 4000, Philippines
05.2019 - 08.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Science - Business Administration in Financial Management
Pamantasan Ng Lungsod Ng San Pablo
Brgy. San Jose, San Pablo City, Philippines 400005.2019
Skills
- Quality Assurance
- Compliance Controls
- Employee Timesheet Processing
- Document Control Support
- Change Control Documentation
- Data Accuracy
- Accounts Payable and Accounts Receivable
- Process Auditing
- Policy Development
- Office Supplies and Inventory
- Advanced Excel Spreadsheet Functions
- Process Improvement
- Database Management
- Regulatory Requirements
- Administrative Procedures
- Project Support
- Audit Support
Languages
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Project Control Services Associate
Accenture Philippines
10.2021 - 02.2023
Administrative Specialist
Sun Life Of Canada Phils Inc (Sun Life Assurance)
03.2021 - 09.2021
Senior Document Controller
Fujimoldphilippines Incorporated
10.2019 - 12.2020
Bank Teller
CARD SME Bank, Inc.
05.2019 - 08.2019
Bachelor of Science - Business Administration in Financial Management
Pamantasan Ng Lungsod Ng San Pablo