Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
FELICIA AKUAMOAH

FELICIA AKUAMOAH

ACCRA

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hotel Manager

HAMBURG HOME LODGE
10.2020 - Current
  • Monitore and evaluate performance of personnel to confirm compliance with standards.
  • Develope and implement marketing strategies to promote hotel services.
  • Conduct regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Developestrong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Manage hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

Catering Assistant

NICOWILLS GHANA LIMITED
11.2018 - 06.2020
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Oversaw catering orders to verify accuracy and completeness.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.

Shop Manager

TEMA MARKET AFRICAN SHOP
09.2014 - 04.2018
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed new promotional campaigns to attract new customers.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.

Education

GED -

Achimota Business College
Accra, Ghana
03-1990

High School Diploma -

Community 4 Middle School
Tema, Ghana
06-1987

Skills

  • Reservations Management
  • Staff Supervision
  • Hotel marketing
  • Customer Service
  • Hotel Management
  • Guest Relations Management

Certification

  • Certificate in Hospitality Management

Languages

English
Intermediate (B1)
German
Beginner (A1)

Timeline

Hotel Manager

HAMBURG HOME LODGE
10.2020 - Current

Catering Assistant

NICOWILLS GHANA LIMITED
11.2018 - 06.2020

Shop Manager

TEMA MARKET AFRICAN SHOP
09.2014 - 04.2018

GED -

Achimota Business College

High School Diploma -

Community 4 Middle School

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FELICIA AKUAMOAH