Jackson Harris
Ashburn
Summary
Driven AROTC Cadet and Gettysburg College student with strong leadership, communication, and management skills. Experience as Pool Manager and Shift Leader involved team oversight and operational efficiency. Committed to enhancing collaboration and meeting organizational goals through service quality and team development.
Overview
4
4
years of professional experience
Work History
Pool Manager
High Sierra Pools
05.2025 - 08.2025
- Managed pool facilities and teams of guards, enhancing safety and enjoyment for all patrons.
- Focused on delivering excellent customer service to create a welcoming environment for guests.
- Conducted routine inspections, ensuring adherence to high-quality service standards.
- Coordinated maintenance schedules for equipment and facilities, maximizing operational readiness.
Facilities Operator
X-Golf
12.2023 - 05.2024
- Operated and maintained simulation equipment, ensuring reliability and user satisfaction.
- Assisted in training new staff on equipment use and safety protocols.
- Provided exceptional customer service, resolving issues effectively during face-to-face and phone interactions.
- Managed store operations, streamlining processes to improve customer experience.
Shift Leader
Tropical Smoothie Café
12.2021 - 12.2023
- Led crew members and trained staff to improve service efficiency and support team development.
- Managed customer service interactions to foster satisfaction and encourage customer loyalty.
- Oversaw store opening and closing procedures to maintain operational consistency and security.
- Managed monetary transactions and processed POS sales accurately.
- Conducted inventory management, including restocking and maintaining accurate records.
Education
Bachelor of Arts - History
Gettysburg College
Gettysburg, PA05-2028
Skills
- Customer service
- Team management
- Facility maintenance
- Equipment maintenance
- Time management
- Conflict resolution
- Communication skills
- Writing proficiency
- Historical analysis
Languages
German
Intermediate (B1)
B1
Timeline
Pool Manager
High Sierra Pools
05.2025 - 08.2025
Facilities Operator
X-Golf
12.2023 - 05.2024
Shift Leader
Tropical Smoothie Café
12.2021 - 12.2023
Bachelor of Arts - History
Gettysburg College