Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Millington

Jacob Millington

Saarbrücken

Summary

Innovative business professional with a background of success directing marketing and sales across international boundaries. Outstanding ability to provide customer service that builds brand awareness and feeds profit creation. Self-motivated, very organized, and looking to grow professionally in a position where I can apply my skills and make a positive impact in an organization that provides exciting career opportunities.

Overview

9
9
years of professional experience

Work History

Solution Delivery Executive

Contivio
03.2023 - 05.2025
  • Managed portfolios of high-value enterprise clients, ensuring their success and satisfaction with our products and services.
  • Acted as the primary point of contact for escalations, resolved complex issues in a timely manner.
  • Coordinated with team members for seamless handoffs of packages and efficient route planning.
  • Developed and executed strategic account plans to align with clients' business objectives.
  • Achieved high on-time delivery rates through careful route planning and time management skills.
  • Enhanced customer satisfaction by ensuring timely and accurate deliveries.

Business Development Manager

Contivio
09.2021 - 03.2023
  • Collaborated with VP of Sales to ensure smooth handoff of qualified leads.
  • Sat across projects from discovery call to post Go-Live assisting with project scope, building of back-end software and CRM integration, implementation and training.
  • Initiated contact with potential clients through cold calls, emails, and social outreach.
  • Implemented and optimized CRM processes, leading to enhanced lead tracking, streamlined communication.

Secretary (Office Automation)

Department of Defense Education Activity Europe East
01.2021 - 10.2021
  • Utilized office automation equipment and software packages to produce documents such as correspondence, rosters, reports, performance appraisals, awards, leave requests.
  • Reviewed incoming correspondence, publications, regulations, and directives that may affect the organization. Determined those that can be acted upon personally and takes necessary action.
  • Coordinated and conducted secretary training for all 31 schools in district, routinely re-evaluated customer service and administrative training needs.

Fire Emergency Services Dispatcher - Driver Operator

Langley Air Force Base Fire Department
03.2016 - 03.2018
  • Responded as driver-operator to structural, aircraft, rescue, medical and fire emergencies.
  • Dispatched crews to fire and medical emergencies while relaying critical information with numerous base agencies over radio transmissions and telephone.
  • Enhanced fire department public relations by briefing large crowds, demonstrating vehicle capabilities and firefighting procedures. Taught fire safety, awareness, and tactics. Informed guests on department policies and programs.

Education

High School Diploma -

Edison High School
Huntington Beach, California
06.2011

Bachelor of Arts - Art History

Arizona State University
Online
01-2028

Skills

  • CRM and Sales Software (NetSuite, HubSpot, Microsoft Office) - Expert
  • Communication and Presentation - Expert
  • Customer Relationship Management - Expert
  • Multitasking - Expert
  • User acceptance testing
  • Training and support
  • Requirements gathering
  • Business analysis

Timeline

Solution Delivery Executive

Contivio
03.2023 - 05.2025

Business Development Manager

Contivio
09.2021 - 03.2023

Secretary (Office Automation)

Department of Defense Education Activity Europe East
01.2021 - 10.2021

Fire Emergency Services Dispatcher - Driver Operator

Langley Air Force Base Fire Department
03.2016 - 03.2018

High School Diploma -

Edison High School

Bachelor of Arts - Art History

Arizona State University

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Jacob Millington