Jacopo Marchesin
Team Manager
Barcelona
Summary
Dedicated and versatile professional with a proven track record in leadership, human resources, social work, and project management. Experienced as a People Manager at Amazon for over 5 years, consistently achieving performance and operational excellence. Demonstrated commitment to social impact through spearheading projects in marginalized communities in Argentina and managing social inclusion initiatives in Tenerife. Possesses strong interpersonal, problem-solving, and cross-functional communication abilities, driven by a passion for social impact and a desire to excel in any professional setting.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team Manager
Amazon
Barcelona
09.2024 - Current
- Lead a team of 5 supervisors overseeing 75-100 direct reports in total
- Manager of managers responsible for driving team performance against key business metrics
- Serve as Site Point of Contact (POC) for Spain for ACHT metric
- Led ACHT PTG improvement initiative resulting in 46 basis points improvement over 6 weeks
- Consistently maintain above-benchmark performance metrics:
- Manager Satisfaction (+2%)
- Job Satisfaction (+2%)
- Inclusion (+1%)
- Organize and facilitate L10 leader and senior leadership site visits
- Conduct interview loops for talent acquisition and development
Supervisor VAT and Compliance Services
Amazon
Barcelona
01.2022 - 09.2024
- Direct line manager to 22 team members supporting Italian, German, French, and Spanish markets
- Consistently received high ratings on Manager Satisfaction, Job Satisfaction, and Diversity & Inclusion evaluations (+4% above company benchmark)
- Led seller engagement projects for Business and Product teams, coordinating a working group of 13 associates
- Improved customer satisfaction by 23% on team targets through product feedback collection from over 3,000 customers
- Created daily KPI reports to support strategic decision-making for business leaders
Project Manager
Asociación Mojo de Caña
Santa Cruz De Tenerife
07.2021 - 12.2021
- Designed and implemented social projects targeting youth in 5 marginal municipalities
- Organized multidisciplinary workshops and activities through local associations and professionals
- Managed stakeholders and local government representatives
- Maintained project budget and timeline while organizing activities and workshops
Team Manager Human Resources
Amazon
Prague
09.2020 - 06.2021
- Managed frontline team of Employee Resource Centre (HR) for the entire Italian market (64k+ employees)
- Led an international team of 53 people across 5 countries
- Expanded team headcount by 486% to meet increased volume due to COVID-19 emergency
- Designed and implemented COVID-19 safety protocols
- Provided policy and procedure guidance to harmonize responses and resolve contact backlogs
Human Resources Specialist
Amazon
Prague
11.2019 - 08.2020
- Ensured time & attendance data accuracy for 2,000+ weekly contacts
- Advised on operation process and policy improvements
- Handled high-volume inbound contacts related to HR queries and employee benefits
- Assisted Operations teams with sensitive and confidential data management
- Advised Senior Associates on complex HR issues
Social Worker - Child and Youth
Mojo De Caña
Santa Cruz De Tenerife
04.2019 - 10.2019
- Managed implementation of "Puente de acción social" project for social inclusion, having daily community engagement activities for around 30 neighbors of a marginalized district
- Designed and implemented educational and leisure activities for around 20 youngsters at risk of social exclusion
Care Assistant
Iride blu NGO
Padua
06.2018 - 07.2018
- Provided 24-hour assistance to people with disabilities
- Oversaw medication administration, daily meals, and personal hygiene
- Assisted clients during summer holiday camps for people with special needs
International Aid Worker
Es Tiempo de Jugar NGO
Buenos Aires
01.2017 - 06.2017
- Conducted fieldwork for international cooperation project on youth social inclusiveness
- Managed international donations redistribution and storage center maintenance
- Coordinated food aid delivery and mapped families in need of support
- Organized daily after-school activities for local youth
Education
Bachelor of Political Science - International Relations, and Human Rights
Università Degli Studi Di Padova, Coruña University
Padua, Italy 01.2011 - 01.2015
Skills
- Leadership & Team Management
- Project Planning & Coordination
- Human Resources Management
- Stakeholder Engagement
- Data Analysis & Reporting
- Social Impact & Community Outreach
Hobbies
- Captain of rugby team, demonstrating leadership and teamwork
- Organized crowdfunding campaigns for the International Red Cross as student representative
Timeline
Team Manager
Amazon
09.2024 - Current
Supervisor VAT and Compliance Services
Amazon
01.2022 - 09.2024
Project Manager
Asociación Mojo de Caña
07.2021 - 12.2021
Team Manager Human Resources
Amazon
09.2020 - 06.2021
Human Resources Specialist
Amazon
11.2019 - 08.2020
Social Worker - Child and Youth
Mojo De Caña
04.2019 - 10.2019
Care Assistant
Iride blu NGO
06.2018 - 07.2018
International Aid Worker
Es Tiempo de Jugar NGO
01.2017 - 06.2017
Bachelor of Political Science - International Relations, and Human Rights
Università Degli Studi Di Padova, Coruña University
01.2011 - 01.2015
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