Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic

Jacque Scott

New Castle

Summary

Experienced behavioral health specialist with a proven track record of delivering quality service tailored to individual patient needs. Skilled in assessing needs, identifying resources, and creating effective treatment plans. Proficient in fostering connections among patients and caregivers to cultivate a supportive and empathetic environment for promoting overall well-being.

Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Health Specialist

Christiania Care Hospital
07.2018 - Current
  • Evaluated 150+ emergency department patients monthly, ensuring prompt mental illness diagnosis and treatment initiation.
  • Patients are screened by basic demographic questions to ensure they receive proper care for the individual's case.
  • Refer patients to facilities for psych consult using Open Beds.
  • Provide a safe environment for patients having suicidal or homicidal idealization.
  • I oversee the comprehensive operations of the department, ensuring the daily care of adult and geriatric patients within our in-patient psychiatric units and psych crisis units.
  • Collaborating with fellow healthcare professionals to contribute to patient treatment, diagnoses, and discharge planning.
  • Conducting formal and informal educational groups and related activities.
  • I possess a strong understanding of psychiatric diagnoses, allowing me to effectively manage and de-escalate crises while supporting patients prone to violence.
  • In emergency cases requiring seclusion or restraint, I promptly summon assistance.
  • Communication is paramount in my role.
  • I relay crucial information regarding individual, group, and family behaviors to other psychiatric healthcare team members.
  • As a primary caregiver alongside nurses, I closely monitor patients' progress and meticulously document their charts.
  • Assisting with various nursing procedures and daily living activities.
  • Monitoring vital signs, ensuring patient hygiene, collecting urine samples, conducting Accu-check tests, utilizing breathalyzers, performing EKGs, and administering phlebotomy procedures.

Engagement Specialist

Connections CSP, INC
06.2017 - 07.2018
  • Engaging with all patients admitted to the emergency department for substance dependency.
  • Assessing their willingness to enter detox or rehabilitation programs.
  • Offering suitable detoxification or rehabilitation options.
  • Contribute to work plans, reports, success stories, and other deliverables.
  • Ensuring the number of patients engaged meets the quota for that month. The data collected proved that the service provided by this program was a necessity for the organization.

Sober Living House Manager

Connections CSP, INC
01.2016 - 06.2018
  • Oversee the daily operations of the sober living facilities, ensuring a safe and supportive environment for residents.
  • Hire, train, and manage staff members, including counselors and support staff, to ensure effective service delivery.
  • Ensured the facilities complies with all relevant regulations and safety standards.
  • Develop and manage the facilities budgets, including monitoring expenses and seeking funding opportunities.
  • Build relationships with local organizations and resources to support residents' recovery journeys.
  • Implement and evaluate programs that support recovery and personal development for residents.
  • Meet with clients to understand their financial goals, needs and concerns.
  • Develop comprehensive financial plans tailored to each client's objectives, including savings, investments, retirement, and risk management strategies.
  • Ensure that all financial advice and services comply with relevant laws and industry regulations.

Education

Master of Business Administration - Healthcare administration

Wilmington University
New Castle, DE
05.2025

Bachelor of Science - Liberal Studies, Minor in Political Science

Wilmington University
New Castle, DE
05.2020

High School Diploma - undefined

Mount Pleasant High School
Wilmington, DE
06.2007

Skills

  • Proficient in Microsoft Office
  • Excel spreadsheet management
  • Experienced in Visio diagramming
  • Proficient in coordinating group activities
  • Proficient in organization techniques
  • Effective case oversight
  • Substance abuse intervention
  • Funding application writing
  • Behavioral health assessment
  • Patient registration process
  • Referral management

Certification

  • Certified Peer Recovery Specialist, 11/24
  • Suicide Prevention Training, 04/18
  • BLS Certified, 08/24
  • CPI certified, 08/24

Activities

  • President, M.O.C.A Men of Color Alliance Delaware State University, 2008-2009, Received new organization of the year award, Student Government Association Organization of the Year Award from Delaware State University, Administration Director Award from Delaware State's Assistant Principal Pat Atkinson
  • Board Member, Corrections & Law Enforcement Committee, Access And Treatment, Changing Perceptions and Stigma, Data And Policy, Education And Prevention, Family and Community Readiness, Develop and implement community engagement requirements and programs., Actively contributed to reducing nurses' workload by implementing innovative solutions that streamlined processes and enhanced efficiency., Mentored new employees and provided detailed feedback on milestones, significantly increasing overall job satisfaction within three months.

Timeline

Behavioral Health Specialist

Christiania Care Hospital
07.2018 - Current

Engagement Specialist

Connections CSP, INC
06.2017 - 07.2018

Sober Living House Manager

Connections CSP, INC
01.2016 - 06.2018

Bachelor of Science - Liberal Studies, Minor in Political Science

Wilmington University

High School Diploma - undefined

Mount Pleasant High School

Master of Business Administration - Healthcare administration

Wilmington University

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Jacque Scott