Jacqueline Collier-Matthews

Deer Park

Summary

Professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

years of professional experience

Work History

Flight Attendant

Delta Air Lines, Inc

New York, New York

01.2023 - Current

Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Used excellent customer service skills in addressing passengers' needs.
Purser Qualified
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Assistant Store Manager

Victoria Secret

Melville, NY

11.2015 - 12.2022

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

Bachelor Of Business Administration - Business Administration

SUNY Empire State College

Saratoga Springs, NY

12.2025

Skills

Strong written and verbal skills
Excellent Time Management
Strong leadership skills
Proficient in Excel

Proficient in Microsoft office
Excellent Customer Service Skills
Team Player

Timeline