Jacqueline Fernandes
Berlin
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Enjoy Hotel
Berlin
08.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Operational Co-ordinator and Office Assistant Plus Services
Ritterrichard
BERLIN
05.2023 - 08.2023
- Preparing the weekly event schedule
- Managing the social media such as Instagram and linkedln
- Organizing the service such as, filling the fridge with drinks, cleaning the tables, serving the food to guests, making coffees and serving etc
- Designing the menu cards and welcome signs for events
- Helping in the kitchen with chopping vegetables and organizing the boxes for dirty dishes
- Organizing the bar area especially keeping the drawers and shelves well-maintained
- Welcoming guests and keeping their coats in the wardrobe area.
Junior Project Manager and Business Development
Gastronauten Services
Berlin
01.2022 - 12.2022
- Involved in creation of business case and project charter
- Develop new policies and processes as needed to manage all vendor relations and contracts
- Communicate with clients to assess needs, provide status reports, and inform them of any potential delays
- Provide required reports / professional progress reports for managers
- Keeping accurate records of all project expenses and identifying areas of concern
- Double-checking any cost calculations for all project
- Develop a strategy to Win-back and retain old clients
- Ensure that new clients will grow into a loyal customer base in a specialist niche market by implementing loyalty programs
- Identify new business opportunities to enhance company growth.
Office Manager (Working Student)
NG-voice
Berlin
01.2021 - 12.2021
- Maintain and organize the office by ordering office supplies, refilling kitchen refreshments, and looking after the furniture and work environment
- Perform Administration activities such as scanning, filing documents, tracking, posting, and receiving office mails
- Updating the employee's office equipment's
- Organize the internal and external events
- Support the onboarding process of the new employees.
Project Assistant Management (Remote Work)
Future Connect Training and Recruitment
London
08.2018 - 03.2021
- Make sure to submit weekly, monthly timesheets to the manager
- Ensuring all the team members are on the same wavelength
- Attending meetings to understand and input suggestions to resolve the queries raised during the project delivery
- Ensuring all the systems in place such as using Asana to record all the timelines for the delivery of the project
- Allocating Tasks and explaining the tasks through Asana.
Project Assistant (Remote Work)
Ipro-assist
London
02.2014 - 07.2018
- Planning of personnel structures
- Support with the preparation of project plans
- General Organizational tasks
- Tracking and reporting project progress
- Dispatching calendars and maintaining records
- Updating companies record.
Human Resource Intern
Meshe International
08.2017 - 01.2018
- Correspondence with clients / stake holders/ bankers
- Assistance in preparation of bid documents
- Making foreign and local travel arrangements.
Human Resource Intern
TPL Trakker
02.2017 - 03.2017
- Filing documents
- Dispatching calendars and maintaining records
- Updating companies records.
Küche Services and Front Desk
Nena Hostels
BERLIN
- Preparing meal ingredients for the cook, which includes washing, peeling, cutting, and slicing ingredients
- Assisting kitchen staff to unload food supplies from delivery trucks
- Properly washing and drying all dishes, utensils, cooking instruments and cutting boards
- Neatly putting away all utensils, cooking instruments, dishes, and cutting boards in their respective places
- Removing garbage, replacing garbage bags, and washing garbage cans
- Mopping and sweeping the kitchen areas as required
- Storing ingredients and food items according to food safety standards.
Education
MA in International Tourism, Hospitality and Event Management -
Berlin School of Business and Innovation
02.2022
Bachelor in International Management -
International University of Applied Sciences
08.2019
Bachelor in education -
Australian catholic university
01.2013
Bachelor in commerce -
Karachi Pakistan
01.2013
Skills
- Microsoft Skills, Word, Excel, PowerPoint
- Google Sheets, docs
- Mural
- Trello
- Asana
- Slack
- Wawi JJTL
- Personio
- Confluence
- Attlansia
- Gantt chart
- Teamwork
- Verbal communicator
- Leadership Skills
- Time Management
Advanced Training
- Executive Education and Leardership Development Program 2020 (London School of Business and Finance)
- Extra curriculum in International Management/ International Marketing Management 2016 (Bonn)
- Introduction to Assesment and Education 2014
- Certificate in Deutsch B1 from Goethe - Institute
- Certificate of Project Management by Brainnest - Jira, Scrum, Agile
- Certificate of Project Management by Brainnest - Jira, Scrum
Foreign Languages
B1, C1 Native Speaker, C1 Native Speaker
Personal Information
- Date of Birth: 01-11-1991
- Marital Status: Single
Hobbies and Interests
- Cooking Pakistani, Indian cuisines
- Writing poems, stories and reading novels
- Travelling
- Painting
Timeline
Receptionist
Enjoy Hotel
08.2023 - Current
Operational Co-ordinator and Office Assistant Plus Services
Ritterrichard
05.2023 - 08.2023
Junior Project Manager and Business Development
Gastronauten Services
01.2022 - 12.2022
Office Manager (Working Student)
NG-voice
01.2021 - 12.2021
Project Assistant Management (Remote Work)
Future Connect Training and Recruitment
08.2018 - 03.2021
Human Resource Intern
Meshe International
08.2017 - 01.2018
Human Resource Intern
TPL Trakker
02.2017 - 03.2017
Project Assistant (Remote Work)
Ipro-assist
02.2014 - 07.2018
Küche Services and Front Desk
Nena Hostels
MA in International Tourism, Hospitality and Event Management -
Berlin School of Business and Innovation
Bachelor in International Management -
International University of Applied Sciences
Bachelor in education -
Australian catholic university
Bachelor in commerce -
Karachi Pakistan
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