JACQUELINE FERNANDES

• Greet incoming visitors and customers professionally and provide, knowledgeable assistance.
• Control appointments, communicate with clients, and update client records accordingly.
• Answered phone promptly and resolve customer injuries and complaints.
• Keep reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers.
• Manage multiple tasks and met time-sensitive deadlines.

• Preparing the weekly event schedule
• Managing the social media such as Instagram and Linkedln.
• Organizing the service such as, filling the fridge with drinks, cleaning the tables, serving the food to guests, making coffees and serving etc
• Designing the menu cards and welcome signs for events
• Helping in the kitchen with chopping vegetables and organizing the boxes for dirty dishes
• Organizing the bar area especially keeping the drawers and shelves well- maintained
• Welcoming guests and keeping their coats in the wardrobe area

• Preparing meal ingredients for the cook, which includes washing, peeling, cutting, and slicing ingredients
• Assisting kitchen staff to unload food supplies from delivery trucks
• Properly washing and drying all dishes, utensils, cooking instruments and cutting boards
• Neatly putting away all utensils, cooking instruments, dishes, and cutting boards in their respective places
• Removing garbage, replacing garbage bags, and washing garbage cans
• Mopping and sweeping the kitchen areas as required
• Storing ingredients and food items according to food safety standards

• Involved in creation of business case and project charter
• Develop new policies and processes as needed to manage all vendor relations and contracts
• Communicate with clients to assess needs, provide status reports, and inform them of any potential delays
• Provide required reports / professional progress reports for managers
• Keeping accurate records of all project expenses and identifying areas of concern
• Double-checking any cost calculations for all project
• Develop a strategy to Win-back and retain old clients
• Ensure that new clients will grow into a loyal customer base in a specialist niche market by implementing loyalty programs
• Identify new business opportunities to enhance company growth

• Maintain and organize the office by ordering office supplies, refilling kitchen refreshments, and looking after the furniture and work environment
• Perform Administration activities such as scanning, filing documents, tracking, posting, and receiving office mails
• Updating the employee's office equipment's
• Organize the internal and external events
• Support the onboarding process of the new employees

• Make sure to submit weekly, monthly timesheets to the manager
• Ensuring all the team members are on the same wavelength
• Attending meetings to understand and input suggestions to resolve the queries raised during the project delivery
• Ensuring all the systems in place such as using Asana to record all the timelines for the delivery of the project
• Allocating Tasks and explaining the tasks through Asana

Make sure to submit weekly, monthly timesheets to the manager.
Ensuring all the team members are on the same wavelength.

Attending meetings to understand and input suggestions to resolve the queries raised during the
project delivery.