Jacqueline Leutner
Altea Hills
Kurzprofil
A passionate host who is committed to providing guests with an unforgettable experience. With my experinence in the hotel industry and my dedication to excellent service, I strive to create a welcoming atmosphere in which our guests feel at home.
I would be happy to attend an interview.
Übersicht
4
4
Languages
24
24
Jahre Berufserfahrung
Berufserfahrung
Junior Account Manager
CBC International AG
Zürich, Switzerland working from home (Altea)
2021.01 - Current
- Creating invoices and reminders
- Provinding customer support by telephonem email, chat and in person
- Arranging and coordinating appointments
Reservation Manager
Steigenberger Hotel Zürich
Zürich, Switzerland
2012.03 - 2020.12
- Advising on and implementing solutions tailored to individual customer needs.
- Managing and preparing presentations.
- Developing sales campaigns, events and customer care programmes.
- Relationship management/sales.
- Actively retaining existing customer.
- Planning and organising training sessions.
- Handling complaints and grievances in a professional and objective manner.
Front Office Shiftleader
Park Hotel Bremen
Bremen, Germany
2006.11 - 2012.02
- Managing shifts whilst taking into account the hotel`s business objectives and quality standards, with perswonal commitment.
- Providing personalised and individual care for guests.
- Providing professional and organisational leadership to a team.
Assistant Director of food and beverage
Emirates Palace Mandarin Oriental
Abu Dhabi, United Arab Emirates
2004.08 - 2006.10
Debuty Restaurant Manager
Grand Hyatt Berlin
Berlin, Germany
2002.11 - 2004.07
Ausbildung
Hotelfachfrau -
Palace Hotel Europacenter
Berlin, Germany 1999 - 2002
Abitur -
Carl-von-Ossietzky-Gymnasium
Berlin, Germany 1993 - 1999
Kompetenzen
- Teamwork
- Interpersonal skills & professional skills
- Reliability
- flexibility
- ability to conflict & rhetorical skilla
- stress resistance & resilience
- Engagement & Motivation
- critical ability
- analytical thinking skills
- organized & strong planning skills
Languages
Deutsch
Muttersprache
Englisch
Fachkundig (C1)
C1
Niederländisch
Fortgeschritten (B1)
B1
Spanisch
Grundlagen (A2)
A2
Zeitleiste
Junior Account Manager
CBC International AG
2021.01 - Current
Reservation Manager
Steigenberger Hotel Zürich
2012.03 - 2020.12
Front Office Shiftleader
Park Hotel Bremen
2006.11 - 2012.02
Assistant Director of food and beverage
Emirates Palace Mandarin Oriental
2004.08 - 2006.10
Debuty Restaurant Manager
Grand Hyatt Berlin
2002.11 - 2004.07
Hotelfachfrau -
Palace Hotel Europacenter
1999 - 2002
Abitur -
Carl-von-Ossietzky-Gymnasium
1993 - 1999