Jacqueline Loosararian
Middletown
Summary
Dynamic professional with extensive experience at the Internal Revenue Service, excelling in data analysis and inquiry resolution. Proven track record in tax compliance and claims processing, achieving a 90% reduction in errors. Exceptional communication skills foster strong relationships, ensuring high levels of taxpayer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service
Philadelphia
05.2023 - Current
- Collect and handle sensitive personal and financial information.
- Communicate with individual taxpayers or their representatives to provide answers to specific inquiries.
- Resolving complex inquiries by providing accurate information through effective problem solving and research thereby ensuring taxpayer satisfaction.
- Analyze and compile data from several IRS tools and software in order to complete amended tax returns.
- Provided accurate responses to taxpayer inquiries regarding rules, regulations and procedures concerning their tax returns.
- Maintained a high level of taxpayer satisfaction by always being professional.
- 40 Hours/Week
Legal Services Assistant
Creative Business Assistants
Middletown
06.2019 - 02.2022
- Provided support to attorneys for processing personal injury claims.
- Communicated with medical providers via phone and email to review client balances.
- Conducted Client interviews to assist with collecting and organizing data for mass tort and class action litigation.
- Ordering and reviewing medical records for client cases.
- Responded to inquiries via phone and email as needed.
- Maintained and organized client files in computer database
- Handled upwards of 100 cases a week.
- 32-35 Hours/Week
Food Service Associate
MOT Charter School
Middletown
08.2017 - 06.2019
- Prepped kitchen and cafeteria area for daily operations.
- Prepped, cooked and served meals for approximately 600 students and staff in accordance with the State's food safety standards.
- Kept kitchen area clean during and after each meal period.
- Refilled condiments and other items needed by the students for their meals.
- Washed and sanitized cooking equipment and utensils
- Operated POS terminal.
- Followed all safety and sanitation regulations in order to provide quality food service for students and staff.
- Part Time- 25 Hours/Week
Fulfillment Associate
Amazon.com
Middletown
01.2016 - 04.2017
- Picking products from inventory to get ready for shipping to customers.
- Full Time - 40 hours/Week
Claims Support Specialist
Columbia National Inc.
Columbia
01.2002 - 03.2003
- Filed monetary foreclosure claims to Government agencies.
- Researched and gathered numerical records to support claims filed.
- Logged and corrected any errors on foreclosure claims into a computer database.
- Documented claim payments into the computer.
- Pre-audited and reconciled data to close satisfied accounts.
- Recognized for processing claims in the timeliest manner.
- Reduced errors on claims by 90%
- Full Time - 40 hours/Week
Customer Service Representative
Verizon Communications
Beltsville
04.2000 - 10.2001
- Led a team of 12 employees which handled inbound calls and evaluated customer records for updates, notices or disconnections.
- Assisted customers with resolving serious billing issues.
- Reconciled discrepancies found on customer accounts.
- Negotiated and documented payment arrangements with customers.
- Used computer to process payments in the form of checks, credit/debit cards and cash.
- Typed and mailed correspondence.
- Led the #1 quality control team in the office.
- Handled about 400 accounts daily.
- Collected account balances totaling on average $70,000.
- Full Time -40 hours/Week
Cashier
Giant Food Inc.
Wheaton
06.1999 - 09.2000
- Handled all cash, credit and check transactions using a cash register.
- Managed heavy seasonal in store traffic.
- Accurately provided customers with receipts quickly and efficiently.
- Held an efficiency rating of 94.3% (average cashier efficiency rating: 78%).
- Received several customer recognition awards
- Part Time -20 Hours/Week
Merchandising Assistant
J.C Penney
Wheaton
09.1997 - 03.2000
- Supervised team of five cashiers.
- Handled cash, check and credit transactions using cash register.
- Assisted in selection of merchandise, media campaigns and department promotions.
- Analyzed sales and inventories.
- In charge of bookkeeping to include counting daily earnings in the department.
- Also responsible for assisting customers with concerns and merchandise selection.
- Placed special orders for customers.
- Achieved sales quota every quarter.
- Part Time - 25/30 Hours/Week
Education
NWCA Medical Billing and Coding Specialist Certification -
Montgomery College
Rockville, Maryland11.2022
High School Diploma -
Dolphin High School
Lagos, Nigeria06-1992
Skills
- Data analysis and software proficiency
- Tax compliance
- Inquiry resolution
- Claims processing
- Communication skills
Timeline
Contact Service Representative
Internal Revenue Service
05.2023 - Current
Legal Services Assistant
Creative Business Assistants
06.2019 - 02.2022
Food Service Associate
MOT Charter School
08.2017 - 06.2019
Fulfillment Associate
Amazon.com
01.2016 - 04.2017
Claims Support Specialist
Columbia National Inc.
01.2002 - 03.2003
Customer Service Representative
Verizon Communications
04.2000 - 10.2001
Cashier
Giant Food Inc.
06.1999 - 09.2000
Merchandising Assistant
J.C Penney
09.1997 - 03.2000
NWCA Medical Billing and Coding Specialist Certification -
Montgomery College
High School Diploma -
Dolphin High School