Jacqueline Meyer
Management Assistent
Polsigen
Summary
Versatile and dynamic professional with a proven track record at Mondial Kundenservice GmbH, excelling in customer engagement and business management. Demonstrated success in enhancing client retention by implementing innovative coaching techniques and fostering a culture of excellence in quality management. Skilled in relationship building and administrative tasks, with a strong ability to adapt and communicate effectively.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Management Assistent
Dienstleistungen Thomas MEYER
Polsingen
05.2024 - Current
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
Quality Manager
Mondial Kundenservice GbmH
Nürnberg
01.2023 - 04.2024
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
Specialist Coach
Mondial Kundenservice GmbH
04.2021 - 12.2022
- Implemented innovative coaching techniques, which increased overall client retention rate.
- Established rapport with clients through active listening and empathetic communication, fostering trust and openness.
Service Clerk
Dienstleistungen Thomas Meyer
Polsingen
08.2017 - 06.2021
Insurance Clerk
Mondial Kundenservice GmbH
06.2020 - 03.2021
AuPair USA
CulturalCare
01.2013 - 01.2014
Education
Bachelor of Arts - Communications
University of New Hampshire
New Hampshire, USA 04.2001 -
Associate of Science - Business Administration
Northern Virginia Community College
Virginia, USA 04.2001 -
Training - Retail Clerk
Staatliche Berufsschule Weißenburg I. Bayern
Weissenburg In Bayern, Germany 04.2001 -
High School Diploma -
Wirtschaftsschule Gunzenhausen
Gunzenhausen, Germany 04.2001 -
Skills
Customer engagement
Administrative tasks
Relationship building
Business management
Business communications
Self motivation
Excellent communication
Time management
Active listening
Adaptability and flexibility
Timeline
Management Assistent
Dienstleistungen Thomas MEYER
05.2024 - Current
Quality Manager
Mondial Kundenservice GbmH
01.2023 - 04.2024
Specialist Coach
Mondial Kundenservice GmbH
04.2021 - 12.2022
Insurance Clerk
Mondial Kundenservice GmbH
06.2020 - 03.2021
Service Clerk
Dienstleistungen Thomas Meyer
08.2017 - 06.2021
AuPair USA
CulturalCare
01.2013 - 01.2014
Bachelor of Arts - Communications
University of New Hampshire
04.2001 -
Associate of Science - Business Administration
Northern Virginia Community College
04.2001 -
Training - Retail Clerk
Staatliche Berufsschule Weißenburg I. Bayern
04.2001 -
High School Diploma -
Wirtschaftsschule Gunzenhausen
04.2001 -
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