Jacqueline M. Roskos
Wilmington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role. Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
New Hope Family Medicine
04.2024 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
Hockenssion Family Practice
01.2023 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Go Health Urgent Care
01.2023 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Office Coordinator
MedExpress Urgent Care
04.2022 - 12.2022
- Scheduled, rescheduled, and cancelled appointments for walk-in patients
- Maintained patient databases and updated information in alignment with HIPAA protocols
- Created and maintained medical records from time of admission through patient discharge
- Processed new office referrals to correct agencies within 24 hours of receiving notice
Medical Office Assistant
Sunshine Pediatrics
01.2005 - 12.2021
- Checked in patients on a daily basis with regard to preparation for examinations/procedures in a high volume office
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Proficient in Microsoft Office components and ABLE Med, and Office Practicum scheduling software
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Answered phone calls and messages for five pediatricians which included but not limited to, scheduling appointments and handling patient inquiries while providing top customer service
- Adhered to strict HIPAA guidelines to protect patient privacy
Assistant Teacher - PT
Trinity Country Nursery School and Kindergarten
12.2010 - 12.2011
- Directed childcare and assisting head teacher with providing educational curriculum to students
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
Senior Claim Processor
State Farm Insurance Company
03.1999 - 02.2004
- Processed approximately 150 automobile insurance claims per month, knowledge of state automobile statutes, and strong customer service skills
- Evaluated accuracy and quality of data entered into agency management system
- Followed up with customers on unresolved issues
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims with exactitude
Emergency Medical Technician/Human Service Technician
Montgomery County, Emergency Services
02.1998 - 03.1999
- Duties include basic EMS service, involuntary warrant service, crisis intervention, and inpatient counseling
- Engaged in situational and patient assessment, determined appropriate therapies, and provided necessary care
- Managed supplies of medications and disposable supplies, as well as, record keeping and station upkeep
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
Education
Associate - Science - Emergency Medical Services/Paramedic
MCP Hahnemann University
Philadelphia, PA06.1998
Skills
- Medical Records Management
- Medical Coding
- Microsoft Applications
- Webex
- Zoom
- ABLE Med & Office Practicum Software
- Supervisory Skills
- Strong Organizational Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
Timeline
Medical Receptionist
New Hope Family Medicine
04.2024 - 12.2024
Medical Assistant
Hockenssion Family Practice
01.2023 - 12.2023
Medical Assistant
Go Health Urgent Care
01.2023 - 03.2023
Medical Office Coordinator
MedExpress Urgent Care
04.2022 - 12.2022
Assistant Teacher - PT
Trinity Country Nursery School and Kindergarten
12.2010 - 12.2011
Medical Office Assistant
Sunshine Pediatrics
01.2005 - 12.2021
Senior Claim Processor
State Farm Insurance Company
03.1999 - 02.2004
Emergency Medical Technician/Human Service Technician
Montgomery County, Emergency Services
02.1998 - 03.1999
Associate - Science - Emergency Medical Services/Paramedic
MCP Hahnemann University
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